Server

pstrong style="color: black;"Job Summary/strong/ppbr/pp class="ql-align-justify"The Server’s role is to provide “Guest First” service at all times, making the Guest the center of all they do.nbsp;This includes friendly and timely interaction with Guests and Team Members, creating perfect orders, answering questions, taking and delivering the Guests’ order, cooperative service, and following up to ensure each Guest receives their correct food and/or drink order.nbsp;Every Guest is made to feel welcome at all times.nbsp;/ppbr/pp class="ql-align-justify"strongResponsibilities and essential job functions include but are not limited to the following:/strong/pulli class="ql-align-justify"To know and follow posted schedule and strict adherence to posted clock in/out times./lili class="ql-align-justify"Adherence to company uniform and grooming policies/liliTimely and courteous service to Willie’s guests in his or her station as well as other tables in the restaurant./liliThorough knowledge of menu items, wines, beers, and cocktails/liliAdherence to company, state, and county sanitation standards/liliMaintains a clean and organized workstation/liliMaintains friendly, helpful, positive attitude/liliKnows and follows Willie’s operating policies/liliAdheres to Willie’s steps of service/lili class="ql-align-justify"Welcomes and greets Guests following established service guidelines/lili class="ql-align-justify"Ready and willing to assist fellow Team Members in meeting Guest needs/lili class="ql-align-justify"Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services/lili class="ql-align-justify"Clearly understands the correct process in serving Guests with allergens/lili class="ql-align-justify"Takes food and beverage orders from Guests, repeating order for Guest confirmation.nbsp;Correctly enters the order in our point-of-sale system following established ringing guidelines/lili class="ql-align-justify"Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests/lili class="ql-align-justify"Delivers food and beverages to Guests/lili class="ql-align-justify"Assists other Bartenders amp; Servers in taking care of Guests, providing cooperative service/lili class="ql-align-justify"Monitors and observes the Guests’ dining experiencespan style="color: red;", /spanensuring Guests are satisfied with their food, beverage, and service.nbsp;Pre-busses throughout the dining experience.nbsp;Responds promptly and courteously to any requests/lili class="ql-align-justify"Prepares final bill, presents check to Guest, accepts payment (including coupons and gift cards), processes credit card charges or makes change (if applicable).nbsp;Turns in required amount of cash and charge vouchers daily. Follows established cash handling procedures/lili class="ql-align-justify"Thanks Guests for their visit and invites them to return/liliParticipates in the clearing and resetting of dining room tables/liliAssists other servers, BOH team, and counter/bartenders in their tasks when necessary/liliResponsible for all side work and cleaning duties outlined in the restaurant/liliCarries out all other duties as assigned by management/liliAttends all company meetings, training seminars as required/lili class="ql-align-justify"Performs side work at the start, throughout, and end of each shift as required/lili class="ql-align-justify"Performs all duties and responsibilities according to the Company’s written employee handbook, including Performance Expectations and Dress/Style/Grooming Guidelines/lili class="ql-align-justify"Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate/lili class="ql-align-justify"Treats all Guests, Team Members, and Managers with the greatest degree of respect and courtesy/lili class="ql-align-justify"Maintains a friendly and cooperative attitude while at work/lili class="ql-align-justify"Portrays a favorable image of Willie’s Grill and Icehouse at all times/lili class="ql-align-justify"Performs related tasks as assigned by Restaurant Management/li/ulpbr/ppstrongQualifications/strong/ppbr/ppstrongEDUCATION/TRAINING/WORK EXPERIENCE/strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/pulli6 mos. to 2 years related experience preferred/liliHigh school diploma or equivalent preferred/liliAlcohol Certification required/liliFood Handler’s Certificate as required/li/ulpbr/pp class="ql-align-justify"strong style="color: rgb(0, 0, 0);"REQUIRED KNOWLEDGE, SKILLS AND ABILITIES/strong/pulli class="ql-align-justify"Ability to see, hear, read, and write in English. Basic math and verbal communication skills required/lili class="ql-align-justify"Ability to comprehend and follow written and verbal direction/lili class="ql-align-justify"Must be able to speak clearly and listen attentively to guests, other employees and managers/lili class="ql-align-justify"Possess basic math skills and have the ability to handle money and operate a point-of-sale system/lili class="ql-align-justify"Ability to manage his or her own workflow and resolve questions and problems with supervisor/li/ulp class="ql-align-justify"br/pp class="ql-align-justify"strong style="color: rgb(0, 0, 0);"PHYSICAL REQUIREMENTS/strong/pulli class="ql-align-justify"Ability to stand and/or walk throughout the entire shift and work in a restaurant environment/lili class="ql-align-justify"Ability to lift up to 50 lbs/lili class="ql-align-justify"While performing the duties, this position is regularly required to stand and walk; talk or hear, in person and by telephone; uses hands repetitively to finger, handle, feel or operate restaurant equipment/li/ulpbr/p