Implementation Price Table Specialist

pBrightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD)./pp/ppWhen you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. /pp/ppThe technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day./ppspanThe Implementation amp; Price Table Specialist is a highly motivated self-starter who is also detailed-oriented and understands/spanspan the Brightree Platform and the pricing features. Industry experience with insurance billing and DME inventory products/coding is essential. Specialists will receive and process price table requests /spanspanregarding/spanspan creation, updating, and research. In addition, the specialist will /spanspananalyse/spanspan, /spanspanidentify/spanspan, and help resolve pricing and software issues related to correct billing procedures. Their /spanspanobjective/spanspan is to improve the efficiency and accuracy of RCM customer claims and AR values reported. They /spanspanare responsible for/spanspan carrying out the physical pricing updates and managing project completion. The specialist should be a team player who can communicate effectively both verbally and in written communication with customers and troubleshoot pricing scenarios./span/pp/ppspanbLet#39;s talk about Responsibilities: /b/span/ppbspanPrice Table Management:/span/bspan /span/pdivullipspanspanAnalyse/spanspan and process price table updates and requests for RCM customers./span/spanspan /span/p/li/ul/divdivullipspanspanEnsure accuracy and integrity of existing price tables./span/spanspan /span/p/li/ul/divdivullipspanspanCreate new price table requests for new RCM customer contracts./span/spanspan /span/p/li/ul/divdivullipspanspanMaintain and update price tables for Brightree RCM customers./span/spanspan /span/p/li/ul/divdivullipspanspanManage price table requests through /spanspanSmartSheet/spanspan amp;/spanspan Salesforce/spanspan./span/spanspan /span/p/li/ul/divdivp/ppbspanSupport and Communication:/span/bspan /span/p/divdivullipspanspanAssist the RCM team with pricing and billing questions./span/spanspan /span/p/li/ul/divdivullipspanspanCommunicate with stakeholders and RCM customers on price table requests/updates./span/spanspan /span/p/li/ul/divdivullipspanspanProvide best practice direction on common price table issues./span/spanspan /span/p/li/ul/divdivullipspanspanPrepare and /spanspansubmit/spanspan client reports as needed./span/spanspan /span/p/li/ul/divdivp/ppbspanResearch and Analysis:/span/bspan /span/p/divdivullipspanspanResearch insurance billing requirements and fee schedules./span/spanspan /span/p/li/ul/divdivullipspanspanPerform price table analyses as needed./span/spanspan /span/p/li/ul/divdivp/ppbspanCompliance and Quality Assurance:/span/bspan /span/p/divdivullipspanspanUnderstand general rules, guidelines, and methods for payor payments./span/spanspan /span/p/li/ul/divdivullipspanspanFollow policies, procedures, and systems for quality assurance as directed by Medicare, Medicaid, and private insurance./span/spanspan /span/p/li/ul/divdivullipspanspanEnsure adherence to /spanspanobjectives/spanspan, operating policies, procedures, and strategic action plans./span/spanspan /span/p/li/ul/divdivp/ppbspanSOP Management:/span/bspan /span/p/divdivullipspanspanUpdate Department SOPs, ensuring compliance, best practices, proper format, and /spanspanappropriate links/spanspan before publishing./span/spanspan /span/p/li/ul/divdivp/ppbspanCustomer Concerns:/span/bspan /span/p/divdivullipspanspanLead intake of customer concerns and provide recommendations to the manager for resolution./span/spanspan /span/p/li/ul/divdivullipspanspanManage escalations and act as the Brightree software SME for Price Table/spanspans/spanspan, communicating directly with customer executives, directors, and management staff on price table requests/updates./span/spanspan /span/p/li/ul/divdivp/ppbspanMentorship:/span/bspan /span/p/divdivullipspanspanServe as an SME/Mentor to teammates, /spanspanassisting/spanspan with education and training/spanspan./span/spanspan /span/p/li/ul/divp/ppbLet#39;s talk about Experience and Qualifications: /b/pp/pdivullipspanspanHigh School degree /spanspanrequired,/spanspan college coursework a plus./span/spanspan /span/p/li/ul/divdivullipspanspanMinimum of 1-2 /spanspanyears of healthcare billing or customer service experience/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanMinimum of 1 year in a customer support environment./span/spanspan /span/p/li/ul/divdiv/divdivullipspanspanComputer literate and proficient with Microsoft Office Suite (Outlook, Word, and Excel)./span/spanspan /span/p/li/ul/divdivullipspanspanKnowledgeable /spanspanin/spanspan federal and state laws and requirements relating to healthcare management and billing for DME/HME./span/spanspan /span/p/li/ul/divdivullipspanspanExcellent attention to detail and ability to investigate and troubleshoot price table issues, finding workarounds as needed./span/spanspan /span/p/li/ul/divdivullipspanspanStrong ethics and /spanspana high level/spanspan of personal and professional integrity./span/spanspan /span/p/li/ul/divdivullipspanspanExceptional organizational skills with the ability to multitask within multiple client databases./span/spanspan /span/p/li/ul/divdivullipspanspanQuick learner, pleasant, and dedicated to providing a positive customer experience./span/spanspan /span/p/li/ul/divdivullipspanspanAbility to work in a fast-paced, challenging environment with minimal supervision./span/spanspan /span/p/li/ul/divdivullipspanspanStrong interpersonal, communication, and customer service skills with the ability to resolve challenging issues promptly./span/spanspan /span/p/li/ul/divdivullip​ spanspanExperience using the following applications/software: Teams, SharePoint, SmartSheet, Salesforce./span/spanspan /span/p/li/ul/divdivullipspanspanAdvanced /spanspanproficiency/spanspan in Microsoft Excel./span/spanspan /span/p/li/ul/divdivullipspanspanBrightree Price Table knowledge/experience./span/spanspan /span/p/li/ul/divp/ppWe are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, ADamp;D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.br / br /Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills./pp/ppAt ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: 16.48 - 24. USD Hourly/pp/ppFor remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills./pp style="text-align:inherit"/pp style="text-align:left"spanJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!/span spanWe commit to respond to every applicant./span/pp style="text-align:inherit"span /span/p