Call Center Representative (Research)

pstrongCall Center Representative #8211; Clinical Research (Bilingual Preferred)/strongbrbrbrGrace Federal Solutions, LLC is a trusted partner in healthcare staffing and clinical research support. We are committed to delivering excellence in service and making a difference in the communities we serve. We are currently seeking a motivated and detail-oriented strongCall Center Representative/strong to join our clinical research support team in Durham, NC./ppstrongPosition Summary:/strongbrThe Call Center Representative will play a critical role in participant outreach, data collection, and communication in support of clinical research activities. The ideal candidate will have at least strong2 years of experience/strong in a call center or clinical research setting, and demonstrate strong communication and data entry skills. Part-time position.brbrstrongKey Skills amp; Responsibilities:/strong/pullistrongParticipant Outreach amp; Communication:/strongulliMake outbound calls to potential or enrolled clinical research participants to confirm appointments, gather information, or provide study updates./liliAnswer inbound inquiries from participants regarding research protocols or scheduling./liliCommunicate clearly and professionally with diverse populations, including those from underserved communities./liliUse bilingual skills (Spanish/English) to ensure accessibility and comprehension for non-English speaking participants./li/ul/lilistrongClinical Research Support:/strongulliFollow research protocols when interacting with participants and collecting data./liliAssist with the screening of participants by asking pre-approved eligibility questions./liliDocument all participant interactions in compliance with study guidelines and confidentiality policies./li/ul/lilistrongData Collection amp; Interpretation:/strongulliAccurately input participant data into research databases or electronic data capture (EDC) systems./liliReview participant responses and escalate any data inconsistencies or protocol deviations to the research team./liliTrack follow-up requirements and ensure timely completion of participant touchpoints./li/ul/lilistrongCompliance amp; Quality Assurance:/strongulliMaintain compliance with HIPAA and institutional policies related to data handling and patient privacy./liliParticipate in call quality audits and training refreshers to ensure high standards of research communication./li/ul/li/ulpstrongWhy Join Us?/strong/pullipBe a part of a mission-driven organization that supports public health and research/p/lilipJoin a collaborative team that values diversity, inclusion, and professional growth/p/lilipOpportunity to make a meaningful impact in clinical research and community health/p/li/ulhrpstrongTo Apply:/strongbrSubmit your resume. Qualified applicants will be contacted to schedule an initial screening interview./ppGrace Federal Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees./p