Customer Sales Service Representative I, Front Counter

p class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"stronguPosition:/u Customer Sales Service Representative I, Front Counter /strong/span/span/pp class="paragraph" /pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"stronguWho we are:/u/strong/span span class="eop" /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation./span span class="scxw102580871" /span/spanbr /span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="scxw102580871" /span/spanbr /span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!/span span class="eop" /span/span/ppspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;" /span/ppspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"stronguPosition Overview:/u/strong/span/ppspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span style="line-height: 107.0%;"Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures./span/span/pp /ppspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"stronguCompany Benefits:/u/strong/span/ppspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:/span/pullispan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Health, vision, and dental insurance!/span/lilispan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Paid vacation, holidays and flex paid time off!/span/lilispan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"401K with generous company match!/span/lilispan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are providedspan class="eop"!/span/span/lilispan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Education Enrichment up to $5,000 per year for qualified employees!/span/lilispan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Employee Wellness Program!/span/li/ulp /pp class="MsoNormal"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"stronguPosition Responsibilities:/u/strong/span/pulli class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Achieve sales and retention targets by following established departmental policies and procedures./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Assist customers in selecting and purchasing products and services that meet their needs./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Stay informed of current marketing campaigns and offers and effectively communicate these to customers./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Regular attendance is required./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"pspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Perform additional duties as directed by your supervisor./span/pp /p/li/ulpspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"strong /strong/span/ppspan style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"stronguPosition Requirements:/u/strong/span/pul type="disc"li class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"High school diploma or GED required. /span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"1-3 years of experience in call center customer service, retail, or consumer sales./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Experience handling cash, payments, and basic reconciliation procedures./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Strong communication and relationship-building skills./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Ability to multitask and prioritize in a fast-paced environment./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Intermediate to advanced PC skills required./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Ability to stand for extended periods, valid driver’s license, satisfactory driver record and occasional travel to other sites within the region./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Availability to work evenings, weekends, holidays, and overtime as necessary./span/lili class="MsoNormal" style="line-height: normal;mso-list: l0 level1 lfo1;mso-margin-bottom-alt: auto;mso-margin-top-alt: auto;tab-stops: list 0.5in;"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"Familiarity with data entry and customer management systems./spanbr / /li/ulp class="paragraph" /pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"stronguGet to know us: /u/strongMediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. /span span class="eop" /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="eop" /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"stronguOur Awards: /u/strongMediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content Connectivity Human Resources (C2HR)’s 2021 Social Impact Award./span span class="eop" /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="eop" /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"stronguWho you are matters here: /u/strongMediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun" /span/span/pp class="paragraph"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"span class="normaltextrun"stronguDisclaimer:/u/strong/span The salary range for this position is $13.00 - $16.58 an hour. span class="normaltextrun"When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses./span/span/pp class="MsoNormal" /pp class="MsoNormal"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;"#LI-Onsite/span/pp class="MsoNormal"span style="font-family: arial , helvetica , sans-serif;font-size: 12.0pt;" /span/p