Patient Access Advisor

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Corporate - Oneida, NY/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/GED/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$17.00 - $22.10 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Days/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Patient Registration/div /div h4Description/h4p style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Job Title:/span/strong /span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Patient Access Advisor/span/span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Job Summary:/span/strong /span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Oneida Health is actively seeking a dedicated Patient Access Advisor to join our team for day shifts on the Hospital#39;s Switchboard and Main Registration desk. This pivotal role involves coordinating, prioritizing, and completing front-end patient registration activities, ranging from pre-registration to patient discharge. The ideal candidate will possess exceptional communication and computer skills, ensuring accurate and efficient patient record management. strongThis position includes scheduled hours every other weekend./strong/span/span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Key Responsibilities:/span/strong/span/p p style="text-align:justify"nbsp;/p ul li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Collect detailed information for the patient record./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Demonstrate care and concern when interacting with and informing customers./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Protect confidentiality/privacy and avoid gossip in verbal, written, and electronic forms of communication or information sharing./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Demonstrate friendliness when greeting all customers./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Provide helpful assistance in anticipating and responding to the needs of customers (e.g., escorting, directing, and/or answering questions)./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Express ideas clearly, concisely, and respectfully in written and verbal formats./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Demonstrate effective communication./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Communicate identified issues and concerns in a constructive manner and participate in generating ideas and solutions for improvements./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Respond in a timely and appropriate way to verbal and written requests./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Resolve conflict in a constructive manner./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Accurately search databases for patient information./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Complete registration by verifying information for established patients or entering information for a new patient prior to discharge./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Collect co-pays as appropriate and document in the account notes if co-pay is not collected./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Appropriately distribute registration paperwork according to departmental procedures./span/span/li /ul p style="text-align:justify"nbsp;/p h4Qualifications/h4brp style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Education:/span/strong /span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"High School Diploma or equivalent (Required)./span/span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Experience:/span/strong /span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"1 year of healthcare experience (Preferred)./span/span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Physical Requirements:/span/strong /span/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"The role involves prolonged periods of sitting, extensive computer usage, and the ability to multitask efficiently in a fast-paced environment./span/span/p p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-family:Calibri,sans-serif"strongspan style="font-family:'Times New Roman',serif"Soft Skills:/span/strong/span/p p style="text-align:justify"nbsp;/p ul li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Exceptional communication and interpersonal skills./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Compassion and empathy in patient interactions./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Strong organizational and multitasking abilities./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Attention to detail and accuracy in information handling./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Ability to maintain confidentiality and privacy./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Adaptability to evolving situations./span/span/li li style="text-align:justify"span style="font-family:Calibri,sans-serif"span style="font-family:'Times New Roman',serif"Team collaboration and constructive conflict resolution./span/span/li /ul p style="text-align:justify"nbsp;/p