Event Usher | Part-Time | Santander Arena

Oak View Group: p style="margin: 0px;"span style="font-size: 12pt;"Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet/span./p Position Summary: p style="margin: 0px;"span style="font-size: 10pt;"span class="TextRun SCXW86988838 BCX8" data-contrast="auto"span class="NormalTextRun SCXW86988838 BCX8"Tspan style="font-family: verdana, geneva; font-size: 10pt;"he /span/spanspan style="font-family: verdana, geneva; font-size: 10pt;"span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW86988838 BCX8"Part time/spanspan class="NormalTextRun SCXW86988838 BCX8"strong Event Usher/strong /spanspan class="NormalTextRun SCXW86988838 BCX8"is responsible for/spanspan class="NormalTextRun SCXW86988838 BCX8" overseeing the safety of our guests. They serve as guides and answer questions from the public. They also serve as ticket takers for events./span/span/spanspan style="font-family: verdana, geneva;" class="EOP SCXW86988838 BCX8" data-ccp-props="{}" /span/span/pp style="margin: 0px;" /pp style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"span style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"This role pays an hourly rate of $11.00 - $11.50./spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559740":276}" /span/span/pp style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"strongspan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559740":276}"Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching./span/span/strong/pp style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"strongspan style="font-size: 10pt;"EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline./span/strong/p About the Venue: p style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan class="TextRun SCXW4172343 BCX8" data-contrast="auto"span class="NormalTextRun SCXW4172343 BCX8"Santander Arena/span/span/strongspan class="TextRun SCXW4172343 BCX8" data-contrast="auto"span class="NormalTextRun SCXW4172343 BCX8", /spanspan class="NormalTextRun SCXW4172343 BCX8"located/spanspan class="NormalTextRun SCXW4172343 BCX8" in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena /spanspan class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW4172343 BCX8"has hosted/spanspan class="NormalTextRun SCXW4172343 BCX8" an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually. /span/span/span/p Responsibilities: p style="margin: 0px;" /pullispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Provide excellent customer service to all patrons and employees/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Greet all Guests in a welcoming and friendly manner/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Conduct regular inspections of assigned and deployed positions; span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;"ensuring the safety of all fans at all times/span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Familiarity with the City of Springfield and local attractions/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Assist with span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;"maintaining/spanspan style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;" safe environment throughout MassMutual Center at all times/span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Inform Fans of seat locations and span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;"provide assistance/span where needed/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Retrieve and verify Fans’ tickets, as required/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Operate a ticket scanner and follow ticket scanning protocol as outlined in team training/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Direct Fans with special needs/ requests to Fan Services/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Work in compliance with the provisions of the Occupational Health and Safety Act/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;"Work with enthusiasm and professionalism at all times/span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Perform any additional tasks as assigned/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/li/ul Qualifications: p style="margin: 0px;" /pullispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Knowledge of Event Services and affiliated roles responsibilities/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Able to work flexible and sometimes demanding schedules (span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;"including:/span nights, weekends, and holidays)/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Excellent customer service, client relations, interpersonal and communication skills/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Must be accurate and detail oriented/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Must be physically fit to perform all essential duties/ requirements associated with this job/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Strong knowledge of Alcohol Control Policies in event driven industry is an asset/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"Possession of valid Standard First Aid and CPR Certification is an asset/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{}" /span/span/li/ulp style="margin: 0px;" /p Strengthened by our Differences. United to Make a Difference: p style="margin: 0px;"span style="font-size: 12pt;"At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our strongpeople/strong, improves our strongservice/strong, and raises our strongexcellence/strong. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds./span/p Equal Opportunity Employer: p style="margin: 0px;"span style="font-size: 12pt;"Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law./span/p