Front Desk Lead - Paradise Inn - Summer Seasonal

p style="text-align:left"span class="emphasis-2"bCompensation Amount:/b/span/p17.25 USD HourlyThe Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided. This position reports to the General Manager.p style="text-align:inherit"/pp style="text-align:left"span class="emphasis-2"Job Description:/span/pdivdivpbWage:/b $17.25- $17.25/pp/ppbBenefits:/b Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing amp; Meal Plan Available/pp/ppbspanESSENTIAL FUNCTIONS/span/bspan /span/p/divdivullipspanspanReceive direction from the Front Desk Manager and assist in the overall management of the desk operations./span/spanspan /span/p/li/ul/divdivullipspanspanCoordinate the breaks and lunch periods of desk employees./span/spanspan /span/p/li/ul/divdivullipspanspanRespond to guest inquiries and resolve guest concerns and complaints within scope of authority; refer to management as /spanspanappropriate/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanEnsure high-quality coordination between the front desk and housekeeping departments./span/spanspan /span/p/li/ul/divdivullipspanspanVerify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio./span/spanspan /span/p/li/ul/divdivullipspanspanEnsure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift./span/spanspan /span/p/li/ul/divdivullipspanspanProvide administrative, reception, and program support to management, staff, and guests./span/spanspan /span/p/li/ul/divdivullipspanspanManage walk-in traffic. Sign in and out customers as needed. Smile and greet customers in a welcoming manner./span/spanspan /span/p/li/ul/divdivullipspanspanOversees front desk and lobby area including porter and host duties as needed./span/spanspan /span/p/li/ul/divdivullipspanspanManage phone activity including providing general knowledge and directions to callers./span/spanspan /span/p/li/ul/divdivullipspanspanAssist/spanspan guests through friendly interactions, answering questions, and completing tasks./span/spanspan /span/p/li/ul/divdivullipspanspanProvide excellent service to all guests including overnight stays./span/spanspan /span/p/li/ul/divdivullipspanspanStock refreshment area with coffee, coordinate and provide afternoon tea./span/spanspan /span/p/li/ul/divdivullipspanspanMaintain awareness of safety issues and report them /spanspanimmediately/spanspan to your manager./span/spanspan /span/p/li/ul/divdivullipspanspanPerforms such other related duties as directed or /spanspanrequired/spanspan./span/spanspan /span/p/li/ul/div/divdivdivpspan /span/p/divdivpbspanSKILL AND KNOWLEDGE REQUIREMENTS INCLUDE/span/bspan /span/p/divdivullipspanspanHigh School Diploma/G.E.D. equivalent /spanspanrequired/spanspan. /span/spanspan /span/p/li/ul/divdivullipspanspanClerical skills including typing, filing, /spanspanoffice/spanspan machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously./span/spanspan /span/p/li/ul/divdivullipspanspanDemonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve./span/spanspan /span/p/li/ul/divdivullipspanspanExcellent interpersonal, administrative, telephone and other communication skills./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpspanspan /span/spanbspanPHYSICAL AND MENTAL REQUIREMENTS/span/bspan /span/p/divdivullipspanspanMoving about to /spanspanaccomplish/spanspan tasks, particularly frequent movements from place to place within the unit./span/spanspanspan /span/spanspanspanBend, lift, carry, reach/extend arms and hands above shoulder height /spanspanfrequently/spanspan, or otherwise move in a constantly changing environment/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanLift, carry, and push up to 10 lbs. regularly, 15-20 lbs. /spanspanfrequently/spanspan, and up to 30 lbs. occasionally/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanAble to stand for extended periods and to climb steps occasionally/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanSpeech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanPhysical presence at the job site is essential to perform job duties/spanspan./span/spanspan /span/p/li/ul/divdivpspanspan /span/spanspan /span/p/divdivpbspanEQUIPMENT USED/span/bspan /span/p/divdivullipspanspanTypical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal/span/spanspan /span/p/li/ul/divdivullipspanspanComputer-based hotel reservations system/span/spanspan /span/p/li/ul/divdivullipspanspanRequired Personal Protective Equipment used: gloves/span/spanspan /span/p/li/ul/div/divp style="text-align:left"spanAscending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!/span/p