Customer Care Representative (Bilingual - Spanish English) - Full-time

p style="text-align:left"br /bspan class="emphasis"Job Description:/span/b/ppThe bCustomer Care Representative (Bilingual - Spanish amp; English)/b will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards./pp/ppbEssential Duties and Responsibilities:/b/pulliAnswers inbound customer calls and emails related to placing orders, order status, product information, or pricing./liliRegularly monitors emails and ensures department goals are met while providing exceptional customer service./liliProcesses customer orders and complaints in ERP system (Oracle) promptly and accurately./liliProactively informs leadership of any foreseen issues or challenges./liliEffectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues./liliCreate and maintain customer accounts./liliAttends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings./liliMeets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels./liliResolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed./liliRecommends specific products to proactively close phone sales./liliParticipate in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction./liliComplete annual compliance trainings via computer./liliAttends required department trainings on and offsite when needed./liliFollows company policies and procedures including quality and safety./li/ulp/ppbIncidental Duties: /bThe above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management./pp style="text-align:inherit"/pp style="text-align:left"bspan class="emphasis"Job Requirements:/span/b/ppbQualifications:/b  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to function in a fast-paced environment, where priorities may change rapidly.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp/ppbEducation and Experience:/b/pulliHigh school diploma or equivalent required./liliMinimum of 1-year relevant customer service work experience required./liliExperience providing customer service to international customers, highly preferred./li/ulp/ppbspanSkills and Abilities:/span/b/pulliProficient with written and spoken Spanish and English/lilispanProficient with Microsoft Office including Outlook, Word, and Excel (basic) required./span/liliProven success in quickly learning computer systems required./liliExcellent data entry accuracy and strong attention to detail required./liliEffective verbal and written communication skills in English required./liliProficiency in reading and interpreting documents in English required./liliProven success in prioritizing assigned work required./liliAbility to gather, understand, and interpret information required./liliGood analytical and conceptual thinking skills required./liliAbility to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required./liliCustomer-centered mindset and ability to effectively deescalate emotions required./li/ulp/ppbspanPhysical Demands: /span/bReasonable accommodations may be made to enable individuals with disabilities to perform essential functions./pulliConstantly sits./liliFrequently uses hands and fingers./liliOccasionally walks and stands./liliRarely bends and stoops./liliOccasionally reaches up/down with arms./liliOccasionally lifts and/or moves up to 5 lbs./li/ulp/pp#LI-TP1/ppIND123/pp style="text-align:inherit"/pp style="text-align:left"span class="emphasis"bTarget Market Salary Range:/b/span/pp style="text-align:inherit"/pp style="text-align:left"Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, span class="WIW2"medical/dental/vision/span benefits, 401K match, and/or other applicable compensation plans./pp style="text-align:inherit"/p$17.20 - $23.30 per hourp style="text-align:inherit"/pp style="text-align:left"span class="emphasis"bbOperating Company:/b/b/span/pp style="text-align:left"Orascoptic/pp style="text-align:inherit"/pp style="text-align:left"spanEnvista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: spanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspan class="WIW2"http://www.dol.gov/ofccp/regs//span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span spanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspan class="WIW2"compliance/posters/pdf/eeopost.pdf./span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/pp style="text-align:inherit"/pp style="text-align:left"Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista#39;s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place./p