Care Advisor I - Part-time

pstrong style="color: rgb(79, 128, 189);"Role and Responsibilitiesnbsp;/strong/ppAs Care Advisor I, you are the first point of contact for Ting’s fiber customers, providing real-time assistance across billing, service sign-up, order fulfillment, and basic technical support. You’ll ensure a seamless customer experience by resolving common issues on first contact, handling inbound inquiries with empathy, and helping customers maximize the value of Ting’s services. This role is critical in delivering a positive first impression and minimizing support friction.nbsp;/ppnbsp;/ppstrong style="color: rgb(79, 128, 189);"Key Responsibilitiesnbsp;/strong/pulliRespond to inbound calls from span style="color: rgb(0, 120, 212); background-color: rgba(209, 209, 209, 0.5);"nbsp;/spancustomers, delivering clear and efficient assistance on billing, orders, and service usage.nbsp;/liliProcess payments, issue billing corrections, and assist with plan updates using internal tools.span style="color: rgb(0, 120, 212);"nbsp;/span/liliEnter and track service orders and installation appointments; follow up to ensure completion. nbsp;/liliTroubleshoot common service and connectivity issues using guided workflows, including Wi-Fi, BYOR and basic device support (printers, TVs, etc.)nbsp;/liliGuide customers through account access and the use of self-service tools.nbsp;/liliEscalate unresolved or complex issues to the Tier 2 team with clear case documentation.nbsp;/liliAccurately log all interactions and actions in internal CRM and ticketing systems.nbsp;/li/ulpnbsp;/ppstrong style="color: rgb(79, 129, 189);"Competenciesnbsp;/strong/pulliCommunication skillsnbsp;/lili class="ql-indent-1"Written and verbalnbsp;/liliDrive for resultsnbsp;/liliCustomer focusnbsp;/liliInterpersonal Savvynbsp;/lili class="ql-indent-1"Active listeningnbsp;/lili class="ql-indent-1"Empathynbsp;/lili class="ql-indent-1"Composurenbsp;/lili class="ql-indent-1"Conflict Managementnbsp;/liliProblem solvingnbsp;/liliAttention to detailnbsp;/liliMultitaskingnbsp;/lili class="ql-indent-1"Learning on the flynbsp;/liliIntegrity and Trustnbsp;/liliTechnical knowledge and learningnbsp;/lili class="ql-indent-1"Basic understanding of customer account management, internet service concepts, and troubleshooting logicnbsp;/lili class="ql-indent-1"Comfort with basic device and networking and connectivity supportnbsp;/lili class="ql-indent-1"Familiarity with scheduling, CRM systems, or guided support toolsnbsp;/lili class="ql-indent-1"Excellent typing skillsnbsp;/lili class="ql-indent-1"Technical knowledge of Windows operating system and MS Office applicationsnbsp;/li/ulpnbsp;/ppstrong style="color: rgb(79, 129, 189);"Qualifications and Education Requirementsnbsp;/strong/pulliCurrently enrolled college student or UMRFV employeenbsp;/liliPrior experience in telecommunications, ISP, or customer service highly preferrednbsp;/liliBilingual (English/Spanish) is a plus/li/ulpbr/p