Technical Support Representative (Onsite)

divEstablished in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team.nbsp;/divdivbr/divdivb style="font-size: 18px;"ONSITE OPPORTUNITY/b/divdivThis role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply. /divdivbr/divdivspan style="font-size: 18px;"bPOSITION OVERVIEW/b/span/divdivAs a Technical Support Representative at iHomefinder, you’ll be on the front lines assisting clients and partner web developers with the configuration, integration, and use of our hosted website and IDX search products. You'll communicate directly with users to diagnose issues, recommend solutions, and guide them through implementation. This role is ideal for someone who enjoys solving problems, learning web technologies, and helping others succeed./divdivnbsp;/divdivThis role includes a technical proficiency assessment during the interview process. Topics may include HTML, CSS, JavaScript, and general troubleshooting./divbr/br/divThis position is a full-time, onsite position based out of iHomefinder's corporate office in Eugene, OR and pays $a href="http://22.00"22.00/a - $a href="http://25.00"25.00/a per hour./divbr/br/bESSENTIAL FUNCTIONS/bbr/liAssociates Degree or equivalent experience preferred/liliProvide responsive and friendly support via email, phone, and live chat/liliTroubleshoot and resolve technical issues related to website configuration, IDX integration, and third-party platforms (e.g., WordPress)/liliCollaborate with external web developers to assist with custom website integrations/liliEscalate advanced or unresolved issues to internal teams as needed/liliIdentify and document support issues and resolutions to improve internal knowledge sharing/liliAssist partner firms and resellers with onboarding, training, and best practices/liliContinuously learn about our product features, integrations, and support tools/liliContribute to customer support metrics and reporting/liliPerform other duties as assigned/libr/br/bSKILLS QUALIFICATIONS/bbr/li1 - 2 years of experience in customer service, technical support, or a related field/liliWorking knowledge or familiarity with HTML, CSS, and JavaScript/liliA technical aptitude for learning web technologies and software tools/liliClear and professional written and verbal communication skills/liliA friendly, empathetic, and patient approach to customer interactions/liliHighly organized and detail-oriented with strong problem-solving skills/liliComfortable working independently in a fast-paced, remote environment/liliFamiliarity with WordPress and/or website content management systems is a plus/libr/br/bOTHER DESIRED SKILLS/bbr/liExperience supporting software products or working with real estate clients/liliPrevious exposure to CRMs, IDX platforms, or marketing automation tools/liliA curious mindset and interest in continuous improvement/libr/br/divThis position will remain open through August 15th, 2025./divdivbr/divdivbBenefits include the following/b:/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Medical, Dental, and Vision/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Company sponsored Life Insurance/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; FSA/HSA/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Paid Time Off/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Sick Time/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Internet Reimbursement/divdiv·nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; 401k match/divdivbr/divdivFRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status./div