Bilingual Customer Service Representative - Full-time

div class="content-intro"p style="text-align: center;"strongHelp empower our global customers to connect to culture through their passions./strong/p/divpstrongWhy you'll love this role/strong/p pCustomer Service Representatives are on the front lines of helping our customers. The Bilingual CS Rep plays an important role in handling the day-to-day contacts and resolving issues from our customers via phone, chat and email in both Spanish and English. They will also provide input into improving the customer experience and processes. This role has excellent growth potential within Customer Service./p pstrongWhat you will donbsp;/strong/p ul liAssist customers with their inquiries in Spanish and English via all of our contact methods, Phone, Chat amp; Email.nbsp;/li liResolve questions and achieve customer satisfaction from our customers and internal teams./li liTake ownership of individual customer queries, collaborating with internal teams to ensure positive outcomes for our customers./li liEffectively handle multiple chat amp; email cases simultaneously while achieving performance metrics.nbsp;/li liHelp manage the customer experience through the order fulfillment process./li liEnsure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels./li liStrike the right balance between company policies and procedures and customer benefits to ensure consistency, high quality, and operational excellence across Customer Service and StockX./li liIdentifying opportunities to improve processes and policies that will positively impact the customer experience./li liAdditional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs./li /ul pstrongAbout you/strong/p ul liHS Diploma or GED required/li li2-3 years of experience in Customer Service or related fields./li li2+ years of experience in a Contact center taking voice-to-voice calls/li li2+ years of experience assisting customers simultaneously through various channels (phone, chat, email)./li li style="font-weight: bold;"strongFluent in Spanish both verbally and written./strong/li liE-commerce experience is nice to have.nbsp;/li liAbility to work flexible schedules to support business priorities, as needed.nbsp;/li liStrong work ethic and a positive attitude are a must./li liSense of urgency to perform tasks to timelines./li liComfortable in a fast-paced work environment, with a strong attention to detail./li liSelf-motivated and able to work both independently and as part of a team./li liConfident in problem-solving, making independent decisions, and owning the outcomes./li liExcellent verbal and written communication skills./li liIndustry background knowledge and experience is nice to have./li /ul pnbsp;/p pem data-stringify-type="italic"Pursuant to the various pay transparency laws/acts, the base salary is between $18/hr to $20/hr plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary./em/p pem data-stringify-type="italic"Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation./em/pdiv class="content-conclusion"div class="job-preview__description " data-test-description=""strongAbout StockX/strong/div div class="job-preview__description " data-test-description=""strongbr/strongStockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com./div div class="job-preview__description " data-test-description=""nbsp;/div div class="job-preview__description " data-test-description=""nbsp;/div div class="job-preview__description " data-test-description=""emWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. em data-stringify-type="italic"StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment./em/em/div/div