Customer Support Specialist - Payroll Product

pstrongCustomer Care Specialist - Employee Cloud Payroll/strong/p pstrongStart Date: September 22nd - /strongspan style="font-weight: 400;"Training is 5 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.nbsp;/span/p pstrongLocation: Omaha, NE Office - /strongspan style="font-weight: 400;"1926 S 67th St, Suite 200, Omaha NE 68106. strongYou will be expected to be in office 2 days a week, post training.nbsp;/strong/span/p pstrongHourly Rate: $19.50 per hour/strong/p pemstrong*We do require open availability for this position, assigned schedules could range from Monday - Sunday (6am - 1am CST.)/strong/em/p pnbsp;/p pToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love./p pstrongemBready/em/strongstrong* to make a change?/strong/p pAs a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive.nbsp; You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.nbsp; To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions,nbsp; and excel in ambiguous environments.nbsp;/p pstrongemAbout this roll*:nbsp;/em/strong/p ul liLeverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers/li liDeliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate amp; timely outcomes for Toast Customers/li liConduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values/li liExpand your knowledge of Toast’s hardware and software weeklynbsp; through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll/li /ul pstrongemDo you have the right ingredients*?nbsp;/em/strong/p ul li1+ years of experience in a role responsible for customer satisfaction and championing the customer experience/li liSuccess operating independently and navigating competing priorities in a constantly changing environment/li liProven track record of success navigating and troubleshootingnbsp; technical tools, for instance a Apple laptop andnbsp; Android based software + Toast-native hardware/li liStrong communication, organizational, and influencing skillsnbsp;/li /ul pstrongSpecial Sauce* (Non-essential Skills/Nice to Haves)/strong/p ul liExperience answeringnbsp; incoming phone calls andnbsp; ticketing systemsnbsp;/li liExperience working in the tech industry or for a SaaS company/li liOpen to schedules that may include weekends, holidays and nights/li /ul pstrongOur Spread of Total Rewards/strong/p pWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at a href="https://careers.toasttab.com/toast-benefits"https://careers.toasttab.com/toast-benefits/a/p pstrong*Bread puns encouraged but not required/strong/pdiv class="content-pay-transparency"div class="pay-input"div class="description"The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate./divdiv class="title"Pay Rate/divdiv class="pay-range"span$19.50/spanspan class="divider"mdash;/spanspan$19.50 USD/span/div/div/divdiv class="content-conclusion"pnbsp;/p pstrongstrong data-stringify-type="bold"Diversity, Equity, and Inclusion is Baked into our Recipe for Success/strong/strong/p pAt Toast, our employees are our secret ingredient—when they thrive, we thrive.nbsp;The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences./p pspan style="font-weight: 400;"strong data-stringify-type="bold"We Thrive Together/strong/span/p pspan style="font-weight: 400;"We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: a class="c-link" href="https://careers.toasttab.com/locations-toast" target="_blank" data-stringify-link="https://careers.toasttab.com/locations-toast" data-sk="tooltip_parent"https://careers.toasttab.com/locations-toast/a./span/p pstrongApply today!/strong/p pToast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact a href="mailto:candidateaccommodations@toasttab.com"candidateaccommodations@toasttab.com/a./p pem------/em/p pemFor roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability./em/p/div