Population Health Specialist

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;CMC Administration - Stockton, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$24.93 - $27.13 Hourly/div /div h4Description/h4p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrongspan style="font-size:12pt;"spanPOSITION SUMMARY:/span/span/strong /span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanspan style="color:#313233;"The Population Health Specialist will serve to improve quality of care by linking CMC patients to needed care. This will include using reports, health information technology (HIT) and registries to identify patient and population gaps in care, collaborate with health care team/provider to confirm needs, communicate with patients about needed care, and follow up to ensure patients receive care. The Population Health Coordinator is responsible for conducting these activities directly, and in collaboration with others. /span/span/spanspan style="font-size:12pt;"spanThe span style="color:#313233;"Population /spanHealth Specialist is responsible for facilitating the in-reach, communication, and accommodation of patients who are due for preventive services and/or have identified gaps in care at each site. The span style="color:#313233;"Population /spanHealth Specialist will report to the Center Manager and will work closely with the Population Health Coordinator, QI team and the Chief Medical Officer. span style="color:#313233;"The Population Health Specialist reports to their home site Center Manager./span/span/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrong /strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrongspan style="font-size:12pt;"spanMINIMUM REQUIREMENTS:/span/span/strong /span/span/p ul li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanHigh School Diploma or GED/span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanAt least 2 years of experience as a Medical Assistant, Medical Receptionist, and/or healthcare position is required. /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanProficient experience with handling NextGen electronic health record data /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanAbility to communicate effectively both verbally and in written format /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanProficient in Microsoft Office (including Word, Excel and Powerpoint)/span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanValid California Driver's License, proof of insurance and personal transportation /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanGeneral knowledge of Healthcare Effectiveness Data and Information Set (HEDIS) measures is preferred/span/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrongspan style="font-size:12pt;"spanSPECIFIC DUTIES:/span/span/strong /span/span/p ul li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanDirect communication with all members of the care team/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanMonitors care team panel adherence/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanPerforms care team patient in-reach and schedules appointments for patients with gaps in care /span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanRegular meetings with the Population Health Coordinator/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanReports member access challenges to Population Health Coordinator/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanMonitors gap in care lists for patients assigned to care team panel/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanIn-reach non-engaged patients (patients who have not been seen in the past year)/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanSends in-reach letters to patients with identified gaps in care/span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanEnsure team huddles happen, pre visit planning is done, and manage inbox and other admin tasks as assigned /span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanEnsure timely chart completion and monitor kept appointments with no charges reports on a daily basis/span/span/span/span/li li style="text-align:left;"span style="font-size:12pt;"spanspan style="color:#000000;"spanGeneral knowledge of CMC and Clinical Performance Goals /span/span/span/span/li /ul ul li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanAble to ask questions if there is a lack of understanding on procedure /span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanParticipates in meetings as required /span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanTravels as needed to different sites as assigned /span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"spanspan style="color:#000000;"spanPerforms other tasks as assigned /span/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrong /strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrongspan style="font-size:12pt;"spanPERFORMANCE REQUIREMENTS: /span/span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrong /strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstronguspan style="font-size:12pt;"spanKnowledge, Skills and Abilities/span/span/u/strongstrong /strong/span/span/p ul li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanKnowledge of business office procedures /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanKnowledge of Excel (Intermediate; proficient experience preferred)/span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanKnowledge of grammar, spelling, and punctuation to type patient information /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanSkill in operating computer, photocopy and facsimile (FAX) machine /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanSkill in greeting patients and answering the telephone in a pleasant and helpful manner /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanAbility to establish and maintain effective working relationships with patients, employees, and the public /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanAbility to multi-task/span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanListens skillfully and displays a willingness and ability to acknowledge the needs, expectations and values of others through the use of reflective listening and empathy conveyance; responds to needs in ways that are helpful and beyond expectation. /span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanCommunicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling with every interaction/span/span/span/span/li li style="text-align:justify;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanAbility to provide excellent customer service that is reflective of a culture that values trust and respect. /span/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span /span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrongspan style="font-size:12pt;"spanTYPICAL PHYSICAL DEMANDS:/span/span/strong /span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanWork may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 35 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate a computer, calculator, telephone, copier, and such other office equipment as necessary. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. /span/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span /span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanstrongspan style="font-size:12pt;"spanTYPICAL WORKING CONDITIONS:/span/span/strong /span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"spanspan style="font-size:12pt;"spanWork performed in reception, medical records, and cashier areas. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Frequent exposure to communicable diseases, toxic substances and other conditions common to a clinic environment. /span/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span /span/span/ph4Qualifications/h4br