Customer Service Rep (Remote) Augusta, GA

divdivdivdivdivdivdivp id="isPasted"strongCustomer Service Representative (Remote)nbsp;/strong/ppstrongLocation: Remote - Must/strong reside within a 75-mile radius of Augusta, GA/ppstrongPay:/strongnbsp;$17.20 per hour/ppstrongHealth amp; Welfare Benefit: $/strong4.93/hour in Health amp; Welfare benefits (up to 40 hours/week)/ppstrongJoin Our Mission-Driven Team!/strong/ppAt strongCentral Research, Inc. (CRI)/strong, wersquo;re helping people navigate their federal student loans with compassion, clarity, and compliance. We#39;re currently seeking strongCustomer Service Representatives/strong who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home./ppThis is a strongremote position/strong, but to qualify, applicants must reside within strong75 miles of Augusta, GA./strong/ppstrongWhat Yoursquo;ll Do/strong/pul type="disc"liAssist student loan borrowers with account inquiries, repayment options, and application processes/liliHandle inbound and outbound calls in a fast-paced, high-volume contact center environment/liliProvide accurate, professional, and empathetic customer support/liliEnsure compliance with federal regulations, company policies, and data security standards/liliMeet key performance indicators and quality assurance standards/li/ulpstrongHow Do You Qualify/strong/pul type="disc"liU.S. Citizenship/liliHigh School diploma or GED/lili6+ months of customer service in a business, non-retail environment or call center experience/lili6+ months of computer experience in a business setting/liliProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)/li/ululliAbility to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):olliNot in default on federal student loans/liliDemonstrated financial responsibility/liliNo felony convictions within the past 7 years/liliMisdemeanor convictions within the past 7 years may impact eligibility/liliNo non-medical collections totaling $7,500 or more/li/ol/li/ulpstrongPreferrednbsp;/strong/pul type="disc"liPrior call center experience/liliAssociate or bachelorrsquo;s degree/li/ulpstrongTechnical amp; Availability Requirements/strong/pul type="disc"liReliable high-speed internet connection (No WIFI, wired Ethernet required)/liliReliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment/liliMust pass an online customer service assessment/liliMust have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours/liliAvailable to work any assigned shift during Contact Center hours:ul type="circle"listrongMon:/strong 7:00 AM ndash; 10:00 PM CT/lilistrongTuendash;Fri:/strong 7:00 AM ndash; 7:00 PM CT/lilistrongSat:/strong 9:00 AM ndash; 1:00 PM CT/li/ul/li/ulpstrongnbsp;/strongstrongClassroom and Hands-On-Training:/strong Up to 5ndash;6 weeks, paid, Monndash;Fri, 8:00 AM ndash; 5:00 PM CT (remote)/ppstrongPay amp; Benefits/strong/pul type="disc"listrongBase Pay:/strongnbsp;$17.20/hour/lilistrongHealth amp; Welfare Pay:/strong Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums/lilistrongWork-from-home flexibility with structured support and training/strong/lilistrongOpportunities for growth within a mission-driven organization/strong/li/ulpstrongAdditional Information/strong/ppNote: CRI is partnering with Goldschmitt amp; Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI#39;s vacancies have been filled. You may opt out of this consideration within your application./ppstrongEqual Opportunity Employer/strong/ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank"EEOC ndash; Know Your Rights Poster/a./p/div/div/div/div/div/div/div