Customer Service Representative (Lumber / Rail Terminal ) - North Bergen, NJ (North Bergen, NJ, US, 7047) - Full-time

pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"strongStart a Watco Career and Discover the Difference/strong/span/span/p p /p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. /span/span/p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. a title="One Watco" href="https://www.youtube.com/watch?v=yZUdmGlPP8c" target="_blank" rel="noopener"One Watco/a. /span/span/p p /p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Here’s what you can expect from Watco: /span/span/p ul lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Award-winning culture recognized by Forbes and Newsweek/span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Competitive compensation and a title="benefits" href="https://www.watco.com/benefits/" target="_blank" rel="noopener"benefits/a/span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Paid on-the-job training with peer trainers /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Leadership and development programs offered through Watco University /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Career advancement opportunities/span/span/li /ul p /p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"strongPay Range: $22.00 - $25.00 per hour /strong/span/span/p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"strongSchedule: 6:00 AM - 3:00 PM M-F /strong/span/span/p p /p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"strongPosition Description/strong/span/span/p p /p ul lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Demonstrate predictable, reliable, and timely attendance. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Follow written and verbal directions to complete assigned tasks on schedule. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Read, write, and communicate in English amp; understand basic math. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Learn from directions, observations, and mistakes and apply procedures using good judgment. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Working knowledge of Watco Safety and Operating principles /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Work independently or as part of a team and interact appropriately with others. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Proficient and customer-focused professional in general administration.  /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Coordinate product delivery with outside carriers. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Coordinate incoming orders with team to ensure customer satisfaction. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Thoroughly and accurately prepare all applicable documentation and recordkeeping /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Perform all work in compliance with Company standards, procedures, and regulatory requirements /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand. /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Enter and retrieve data from computer system /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties. /span/span/li /ul p /p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"strongRequirements/strong/span/span/p p /p ul lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"High school education or general education development (GED). /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office  /span/span/li lispan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"Ability to compose business correspondence with correct English grammar, spelling, and punctuation. /span/span/li /ul