Access Associate-Senior

divdivpbspanJob Title:spanspan /span/spanspanspan /span/spanspanspan /span/spanspanAccess Associate - Senior/span/spanspanspan /span/spanbr /spanDepartment: Surgery/spanspanspan /span/spanspanspan /span/spanbr /spanLocation:span RGH - Department of Surgery (will travel to RGH MOB, Breast Center at Unity and Linden Oaks 20 Hagen Dr)/span/spanbr /spanHours Per Week: Per Diem/spanspanspan /span/spanbr /spanSchedule:span M - F 8AM - 4:30PM/span/spanbr /spanSign-On Bonus:span $0/span/span/bbr / /p/divdivpbspanSUMMARY:/span/bspan /span/p/divdivpspanspanAs a Senior Access Associate, you /spanspanlead in/spanspan the management and guidance of team members to /spanspanmaintain/spanspan Rochester Regional’s high-quality standards of customer care./span/spanspan /spanbr /span /span/p/divdivpbspanRESPONSIBILITIES:/span/bspan /span/p/divdivullipspanspanLeadership/spanspan -/spanspan Provides knowledge, /spanspanexpertise/spanspan and guidance to a team of access associates; /spanspanassist/spanspan in training new employees; /spanspanserve/spanspan as a resource to others in the resolution of complex issues/spanspan./spanspan  /span/spanspan /span/p/li/ul/divdivullipspanspanCustomer Service/spanspan -/spanspan Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanRegistration amp; Verification/spanspan -/spanspan Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanBilling amp; Payments -/spanspan Collect/process co-payments, /spanspandeductibles/spanspan and/or other types of payments; provide cost estimates when applicable; review charges in /spanspancharge review/spanspan WQs for completeness and accuracy/spanspan./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanREQUIRED QUALIFICATIONS:/span/bspan /span/p/divdivullipspanspanNone./span/spanspan /spanbr / /p/li/ul/divdivpbspanPREFERRED /spanspanQUALIFICATIONS/spanspan:/span/bspan /span/p/div/divdivdivullipspanspanAssociate degree preferred./span/spanspan /span/p/li/ul/divdivullipspanspan3 years related work experience in /spanspana healthcare/spanspan or customer service setting preferred./span/spanspan /span/p/li/ul/divdivullipspanspanBilingual preferred./span/spanspan /span/p/li/ul/div/divp style="text-align:inherit"/pp style="text-align:left"bEDUCATION:/b/pp style="text-align:inherit"/pp style="text-align:left"bLICENSES / spanspanspanspanspanspanspanspanspanspan class="WIW2"CERTIFICATIONS: /span/span/span/span/span/span/span/span/span/span/b/pp style="text-align:inherit"/pp style="text-align:left"bPHYSICAL REQUIREMENTS:/b/pS - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bspanFor disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements./span /b/pp style="text-align:inherit"/pp style="text-align:left"bspanAny physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. /span/b/pp style="text-align:inherit"/pp style="text-align:left"bPAY RANGE:/b/p$18.00 - $21.00divdivdivdivdivdivdivp/ppbCITY:/b/p/div/div/div/div/div/div/divRochesterdivdivdivdivdivdivdivp/ppbPOSTAL CODE:/b/p/div/div/div/div/div/div/div14621p style="text-align:inherit"/pp style="text-align:left"biThe listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts./i/b/pp/pp/ppbspan style="font-size:14px"Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law./span/b/p