Universal Banker - Full-time

pbOverview:/b/ppspanSpecializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.  Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.  Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner./span/pp/ppbPrimary Responsibilities:/b/ppspanEducate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.  /span/pp/ppspanEngage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions./span/ppbr /spanExplain the high-level criteria used to decision loan applications./span/ppbr /spanComplete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs./span/pp/ppspanFollow the Bank’s sales process and provide simplified, customer-focused advice and guidance./span/ppbr /spanProactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships./span/pp/ppspanAdhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them./span/pp/ppspanActively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs./span/pp/ppspanIntroduce appropriate banking partner when servicing needs present an opportunity for a product solution./span/pp/ppspanAssist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities.  Identify and escalate cases of suspected fraud./span/pp/ppspanResolve and accurately log all customer complaints in the appropriate system./span/pp/ppspanReview, approve and help resolve Consumer and Business Banking customer overdrafts./span/pp/ppspanAccurately complete customer transactions.  /span/pp/ppspanComplete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system./span/ppbr /Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies./pp/ppPromote an environment that supports belonging and reflects the Mamp;T Bank brand./pp/ppMaintain Mamp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable./pp/ppResponsible for meeting and maintaining registration requirements under the Federal SAFE Act./pp/ppComplete other related duties as assigned./pp/ppbScope of Responsibilities:/b/ppThe position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.  The position is a key driver of sales and the customer experience within the branch.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.  In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions./pp/ppbManagerial/Supervisory Responsibilities:/b/ppNot Applicable/pp/ppbEducation and Experience Required:/b/ppHigh school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience/ppStrong verbal communication skills/ppStrong interpersonal skills/ppAbility to interact with varying customers (consumer to small business)/ppAbility to effectively handle difficult customer conversations/ppWell-organized/ppProven time management skills/ppProven prioritization skills/ppAbility to work under critical time constraints in a team environment/ppProficiency with internet user-level technology/pp/ppbEducation and Experience Preferred:/b/ppBilingual based on branch needs/ppProven referral and/or sales ability/pp/ppbPhysical Requirements:/b/ppAbility to stand for long periods of time/ppProlonged use of hands and fingers/ppAbility to lift light to heavy objects weighting 5 lbs. to 30 lbs./ppAbility to read fine print/ppAbility to interact with customers in an open face-to-face work environment/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pMamp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ph1buLocation/u/b/h1Wyomissing, Pennsylvania, United States of America