Physician Support Rep III - Full-time

p style="text-align:inherit"/pp style="text-align:left"As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive./pp style="text-align:inherit"/pp style="text-align:left"ubJob Location (Full Address):/b/u/pp style="text-align:inherit"/p2300 W Jefferson Rd, Pittsford, New York, United States of America, 14534p style="text-align:inherit"/pp style="text-align:left"ubOpening:/b/u/pp style="text-align:inherit"/pp style="text-align:left"Worker Subtype:/pRegularp style="text-align:inherit"/pp style="text-align:left"Time Type:/pFull timep style="text-align:inherit"/pp style="text-align:left"Scheduled Weekly Hours:/p40p style="text-align:inherit"/pp style="text-align:left"Department:/p500925 RIMA Primary Carep style="text-align:inherit"/pp style="text-align:left"Work Shift:/pUR - Day (United States of America)p style="text-align:inherit"/pp style="text-align:left"Range:/pUR URCD 204 Hp style="text-align:inherit"/pp style="text-align:left"Compensation Range:/p$19.47 - $25.77p style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"iThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job#39;s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations./i/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubResponsibilities:/b/u/pp style="text-align:inherit"/pGENERAL SUMMARYbrPerforms complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.p style="text-align:inherit"/pp style="text-align:inherit"/ppbESSENTIAL FUNCTIONS/b/pulliServes as primary contact for provider(s)./liliManages provider(s) calendar and prioritizes appointments and meetings based on provider preferences./liliChooses and recommends among competing demands./liliExamines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers./liliFinds missing orders and sends them for review and approval./liliAnticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations./liliApplies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes./liliComposes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature./liliManages provider(s) documentation and information./liliComposes and types of non-routine correspondence providing factual information./liliArranges travel, conference registration, and hotel accommodations./liliInterfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider./liliResearch hospital medical records for the information requested by physicians, insurance companies, and attorneys./liliDetermines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity./liliNegotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff./liliAuthorizes overbooking and rearranging of surgeon#39;s Operating Room schedules based on case complexity and medical urgency./liliAuthorizes rescheduling when cancellations occur by applying protocols for surgical scheduling./liliOrders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure./liliFollows-up to confirm the order is fulfilled and ready for surgery/procedure./liliEmploys multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled./liliEnsures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities./liliAccountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room./liliAssembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork./liliAssesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients./liliServes as main point of contact for patients pre- and post-operative./li/ulpOther duties as assigned.br /br /bMINIMUM EDUCATION amp; EXPERIENCE/b/pulliHigh School diploma and 2 years of relevant experience required/liliOr equivalent combination of education and experience/liliMedical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred/li/ulpbr /bKNOWLEDGE, SKILLS AND ABILITIES/b/pulliDemonstrated customer relations skills required/li/ulp style="text-align:inherit"/pp style="text-align:left"The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law./pp style="text-align:inherit"/p