Spa Receptionist - Part-time

strongCompany Description:/strongpstrongABOUT WESTGATE RESORTS/strongbr Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!/pstrongJob Description:/strongpSpa Receptionist is responsible for providing uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales./ppstrongRole and Responsibilities:/strong (Includes but is not limited to the following)/pulliConsistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members./liliCommunicate and describe in an articulate manner the spa offerings and their benefits. Ability to compare and contrast the different services on the menu and recommend treatments that fit the guests’ needs./liliPossess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions./liliProficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner./liliObtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times./liliEffectively handles cash credit card, gift certificates, comps and room charge transactions./liliInforms facility management of any member, guest, or facility issues./liliIs knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests./liliReports any incidents or accidents to a member of the management team./liliOther duties as assigned./li/ulp#xa0;/pstrongQualifications:/strongpstrongPerformance Requirements: (Knowledge, skills and abilities)/strong/pulliAbility to operate cash register, adding machine/calculator, multi-line telephone and credit card machine to complete guest transactions/liliAbility to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone./liliAbility to act independently, exercise good judgment and initiative./liliSocial skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns./liliAbility to effectively deal with customer complaints and concerns in a friendly and positive manner.#xa0; This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions./liliAbility to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance./liliAbility to relate to all levels of management and employees in verbal/written form./liliUnderstand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude./liliAbility to read, write, speak and understand the English language in order to complete reports, appointments, sells transactions and communicates with guests and other employees./liliListen and respond to guest inquiries using a positive, clear speaking voice.#xa0;/liliAnswer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc./liliAbility to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another./liliAnswer the multi-line telephone and provide information as needed./liliAbility to read, writes, speak and comprehend the English language to follow verbal and/or written instructions/inquiries/requests from supervisor, guest and/or other employees./liliReceive cash from guests, make any change needed, verify validity of charges, record charges, and insure vouchers are properly executed, in order to balance all moneys.#xa0; Deposits/cash drops and secure bank./liliRemain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.#xa0; Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.#xa0; Make decisions and take action based on previous experience amp; judgment, sometimes revising procedures to accommodate unusual situations./liliAbility to maintain attendance in conformance with standards./liliAbility to maintain a neat, clean and well-groomed appearance./li/ulstrongAdditional Information:/strongpstrongExperience Requirements/strong/pulli1-year Resort Spa Experience, with cash handling/li/ulpstrongEducation Requirements/strong/pulliHigh School diploma or equivalent./liliAny combination of education, training, or experience that provides the required knowledge, skills, and abilities./li/ul