Aisles Online Pickup Clerk

pspan class="emphasis-3"Additional Considerations (if any):/span/ppb-/b/ppbAt Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other./b/pp/pp/pp style="text-align:left"bJob Description:/b/pp style="text-align:inherit"/ppbJob Title:/b Aisles Online Pickup Clerk/ppbDepartment:/b Aisles Online/ppbFLSA/b: Non-Exempt/pp/ppbuGeneral Function/u/b/ppResponsible for ensuring the online orders are efficiently and accurately transported and loaded for our online shoppers. Will also complete tasks such as organizing, gathering, and loading online orders./pp/ppbuCore Competencies/u/b/pulliPartnerships/liliGrowth mindset/liliResults oriented/liliCustomer focused/liliProfessionalism/li/ulp/ppbuReporting Relations/u/b/ppAccountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager/pp/ppPositions that Report to you: None/pp/ppbuPrimary Duties and Responsibilities/u/b/pulliProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store./liliSmiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store./liliMakes an effort to learn customers’ names and to address them by name whenever possible./liliAssists customers by:ulliEscorting them to the products they’re looking for/liliSecuring products that are out of reach/liliLoading or unloading heavy items/liliMaking note of and passing along customer suggestions or requests/liliPerforming other tasks in every way possible to enhance the shopping experience./li/ul/liliAnswers the telephone and emails promptly and provides friendly, helpful service to customers who call./liliUpon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival./liliEnsures products maintain proper temperature through the entire process./liliCart to and place in holding area for pick-up./liliLift, carry, and load groceries into customer vehicle./liliAdheres to company policies and individual store guidelines./liliReports to work when scheduled and on time./li/ulp/ppbuSecondary Duties and Responsibilities/u/b/pulliSelects, scans, and bags items from all temperature zones./liliTenders customer orders through POS and charge the customer’s credit card./liliPerforms other job-related duties and special projects as required./li/ulp/ppbuKnowledge, Skills, Abilities and Worker Characteristics/u/b/pulliCommitment to the Hy-Vee Mission and a willingness to promote the values of the company./liliGood verbal and written communication skills./liliStrong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner./liliAbility to identify problems, develop and execute solutions./liliMust possess the ability to substitute products for customers, upon request and unavailability./liliWell organized, able to multi-task, and work in a fast-paced environment./liliAbility to work independently and complete daily workload with limitedbr /supervision./li/ulp/ppbuEducation and Experience/u/b/ppHigh school diploma or equivalent preferred./pp/ppbuPhysical Requirements/u/b/pulliVisual requirements include: ability to see detail at near range with or withoutbr /correction./liliMust be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds./liliMust be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions./li/ulp/ppbuWorking Conditions/u/b/ppThe duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment./pp/ppbuEquipment Used to Perform Job/u/b/ppPallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines)./pp/ppbuContacts/u/b/ppHas daily contact with store personnel, customers, and the general public./pp style="text-align:inherit"/pp style="text-align:left"Are you ready to smile, apply today.  /p