Alumni Coordinator

Alumni Coordinator | Pacific Sky Recovery Center | Spokane, Washingtonp style="text-align:left"spanbAbout the Job:/b/span/pPURPOSE STATEMENT:brThe Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationship of facility Alumni. Works closely with the Clinical Director and/or Facility CEO to develop a strategy inclusive of an event calendar, newsletters, online and in-person meetings, host alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing Alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.brbrSalary range based on experience-$19.00-$24.00 Hourlyp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bRoles and Responsibilities:/b/ppbESSENTIAL FUNCTIONS:/b/pulliAligns facility alumni plan with corporate alumni strategy./liliEnsures a smooth alumni experience with a documented customer journey map (what the experience should look like once completing treatment)./liliPlans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc./liliPromotes events effectively in the alumni/family networks and the surrounding communities.  Manages and updates an events calendar on the website in coordination with VP of Digital Strategies./liliCollects alumni data upon/prior discharge and ensures the process to alumni status is smooth.  Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed./liliDevelops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni./liliTracks and logs all outreach in Salesforce database./liliCreates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app./liliProvides Alumni social media and web support, creates custom content to engage with alumni community, collaborates with Digital team on posting./liliDriving Admissions by increasing the number of alumni and families making referrals to the facility/liliMeasures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts./liliLeverages admissions and activity data in Salesforce to report on and evaluate result of efforts./liliRuns weekly group with all discharging clients to discuss alumni services./liliConducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues./li/ulpbEDUCATION/EXPERIENCE/SKILL REQUIREMENTS: /b/pulliHigh school diploma or equivalent required. Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred./liliOne or more years’ experience in the addiction and/or mental health treatment field preferred./li/ulp/ppbLICENSES/DESIGNATIONS/CERTIFICATIONS:/b/ppMust have and maintain a valid driver#39;s license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires./pp/ppbSUPERVISORY REQUIREMENTS: /b/ppThis position is an Individual Contributor./pWhy Pacific Sky Recovery Center?Pacific Sky Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Pacific Sky Recovery Center is an EOE.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served./p