Client Advisor (Short Hills, New Jersey (US-NJ), US)

divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"bINTRODUCTION/b/H2 /divdivpAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   /p pWe aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. /p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"bJOB PURPOSE/b/H2 /divdivpThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. /p pReporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. /p pAs an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.    br  /p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"bRESPONSIBILITIES/b/H2 /divdivpSERVICE AND SALES /p pMeet and exceed individual and store sales and other commercial KPIs  /p pThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction /p pProvide a luxury service and demonstrate knowledge and expertise in product, fashion and styling /p pFollow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. /p pBe efficient in following-up and delivering after-sales services to our clients /p pContribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required /p pFollow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines /p pFoster team work and a positive work climate /p pCLIENT ENGAGEMENT /p pBuild meaningful relationships with Clients /p pWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. /p pCapture new luxury clients to grow the individual and store client book with a commercial objective mindset /p pDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests /p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"bPERSONAL PROFILE/b/H2 /divdivpA proven track record in delivering sales and exceeding targets /p pPrevious experience in Clientelling  /p pA strong interest in fashion, art and culture  /p pStrong product knowledge and good understanding of store retail operations /p pUnderstanding of competitor products  /p pExperience in working as part of a team /p pFluent in local language; English proficiency is desirable /p pOther language knowledge is desirable /p pDemonstrates Confidence, Curiosity, Conviction, and Care  /p pEnjoys being part of a team /p pEnergetic, Pro-active and self-motivated /p pDetail-oriented and creative with a passion for selling  /p pAssertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels /p pResults driven and commercial mindset   /p pFlexible, collaborative and adaptable approach to work /p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"bMEASURES OF SUCCESS/b/H2 /divdivpIndividual sales performance and KPI’s (Appointments, UPT, ATV amp; AUR) /p pService targets (Guest Experience, Net promoter score) /p pNew client acquisition (conversion and retention) /p pNumber of appointments held on a monthly basis /p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"bFOOTER/b/H2 /divdivpBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience./p p /p pPosting Notes: USA || New Jersey (US-NJ) || Short Hills || RETAIL OFFLINE || MAINLINE || n/a ||/p /div/div/divpExpected base salary for the role will generally be between $23.50 and $24.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs./p p /p pThis position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors./p p​/p