Medical Office Administrator - Full-time

Why Us?: p style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (OP) services and products, offering the most advanced OP solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of OP patient care clinics nationwide. Through its Products Services segment, Hanger distributes branded and private label OP devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom./span/p Could This Be For You?: p style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources./span/p Your Impact: ullispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Maintain accurate and complete patient files, ensuring compliance with Hanger Policies./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Ensure the privacy and security of protected health information per HIPAA rules./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Assist with patient follow-up as directed./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary. /span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Enter patient demographics and insurance verifications as appropriate./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Efficiently manage multiple phone lines./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Record written documentation that is clear, concise, and accurate./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"File all patient charts and other documentation, following established guidelines./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Perform other duties or special projects as assigned./span/li/ul Minimum Qualifications: ullispan style="font-family: Arial, sans-serif; font-size: 10pt;"High school diploma or equivalent combination of education and experience required. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process/span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Less than one year of customer service, administrative or related experience required. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Experience in a receptionist position or experience with medical front office procedures preferred./span/lilispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. /span/li/ul Additional Success Factors: ullispan style="font-family: Arial, sans-serif; font-size: 10pt;"Strong interpersonal, oral (including telephone) and written communication skills./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Ability to key 30 words per minute with accuracy required./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Ability to work with handicapped individuals./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Understanding of Alpha filing system./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Ability to use a computer, including Windows-based software and e-mail./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Keep the patient at the center of everything that you do, building lifelong trust./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Foster open collaboration and constructive dialogue with everyone around you./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Continuously innovate new solutions, influencing and responding to change./span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Focus on superior outcomes, and calibrate work processes for outstanding results./span/li/ulp style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"(California State Only) Pay range of $21.00- $24.00/hour + bonus + benefits. This pay range is posted to comply with California State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables./span/p Our Investment in You: ullispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Competitive Compensation Packages/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"8 Paid National Holidays 4 additional Floating Holidays/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"PTO that includes Vacation and Sick time/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Medical, Dental, and Vision Benefits/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"401k Savings and Retirement Plan/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Paid Parental Bonding Leave for New Parents/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Generous Employee Referral Bonus Program/span/lilispan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Mentorship Programs- Mentor and Mentee/span/li/ulp style="margin: 0px;"span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;" /span/pp style="margin: 0px;"span style="font-size: 8pt; font-family: Arial, sans-serif;"Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited./span/pp style="margin: 0px;"#ERF-HPO/pp style="margin: 0px;" /p