Banquet Captain - Part Time

pDescription/ppIndus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported./ppnbsp;/ppIndus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn amp; Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Award./ppbr//ppnbsp;nbsp;/ppstrongJob Title: /strongBanquet Captain/ppstrongReports To: /strongGeneral Manager/ppbr//ppstrongSummarynbsp;/strong/ppManage Banquet Service to ensure outstanding service to all guests by performing the following duties./ppstrongQualificationsnbsp;/strong/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.nbsp;/ppstrongEssential Duties and Responsibilities /stronginclude the following. Other duties may be assigned./pulliGreeting guests, answering questions, and addressing any request nbsp;nbsp;nbsp;nbsp;nbsp;or concerns/liliOversee the setup and breakdown of Banquet room, including table nbsp;nbsp;nbsp;nbsp;nbsp;arrangement, decorations, and equipment/liliSupervising banquet staff, including servers, bartenders, and nbsp;nbsp;nbsp;nbsp;nbsp;other event staff./liliManaging the event timeline, ensuring timely service and efficient nbsp;nbsp;nbsp;nbsp;nbsp;operations/liliCoordinating with Kitchen and service staff to ensure smooth nbsp;nbsp;nbsp;nbsp;nbsp;execution of food and beverage services./liliEnsuring food quality and service nbsp;nbsp;nbsp;nbsp;nbsp;standards are being maintained./liliQuickly and efficiently addressing any issues that may arise nbsp;nbsp;nbsp;nbsp;nbsp;during the event, ensuring guest satisfaction, maintaining high standards nbsp;nbsp;nbsp;nbsp;nbsp;of service throughout/liliBilling out all events./liliCreating post event reports to include customer feedback/liliManaging inventory of supplies and equipment, ensuring proper nbsp;nbsp;nbsp;nbsp;nbsp;supplies for the event/liliAttending Staff Meetings and BEO meetings to discuss upcoming nbsp;nbsp;nbsp;nbsp;nbsp;events, company policies and guest complaints, and make recommendations to nbsp;nbsp;nbsp;nbsp;nbsp;improve service and ensure proficient operation/liliPreparing work schedules and completing necessary documentation/liliEnsuring all brand standards and initiatives are implemented and nbsp;nbsp;nbsp;nbsp;nbsp;followed./liliConducting regular physical nbsp;nbsp;nbsp;nbsp;nbsp;inspections to ensure all standards of excellence are being met./liliEnsuring the cleanliness of Meeting space and surrounding areas./liliAssisting in checking all fixtures, equipment and conditions nbsp;(lights, music, heating/cooling, furniture, wallpaper, etc.) for proper nbsp;nbsp;nbsp;nbsp;nbsp;operations, settings and maintenance. Report deficiencies./liliServing as the liaison between guests. The event staff, and hotel nbsp;nbsp;nbsp;nbsp;nbsp;Management/liliDetailing Banquet and Lila’s Events/liliUndertaking any additional duties as required.nbsp;/li/ulpstrongSupervisory Responsibilities /strongnbsp;nbsp;/ppDirectly supervise associates in the Banquet Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems./ppRequirements/ppstrongEducation and/or Experience/strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppnbsp;nbsp;/ppOne to three years related experience and/or training.nbsp;/ppAssociate degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience./ppbr//ppstrongComputer Skills /strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppTo perform this job successfully, an individual should have basic knowledge of Micros Point of Sale Systems./ppbr//ppstrongLanguage Skills /strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization./ppbr//ppstrongMathematical Skills /strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent./ppbr//ppstrongReasoning Ability /strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations./ppbr//ppstrongSupervisory Responsibilities/strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppThis job has no supervisory responsibilities./ppbr//ppstrongPhysical Demands/strong/ppThe following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/pulliMove, transport, put, remove, replace, position, place, transfernbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/liliMove about or to, position selfnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/liliOperate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, collect, inspect, prepare, servenbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/liliCommunicate, converse, discern, convey, discussnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/liliDetermine, identify, recognize, perceive, estimate, judge, compare, observe, assess/li/ulpThe associate must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.nbsp;/ppbr//ppstrongWork Environment /strongnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppThe noise level in the work environment is usually moderate. The associate works in an environment open to the general public./ppbr//ppstrongAcknowledgement/strong/ppThis is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands)./p