Sales Associate III (Tilton, NH, US) - Full-time

pCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in./p p /p pCoach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible./p p /p pA member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit ba href="https://www.tapestry.com/responsibility/our-people/" target="_blank"Our People /a/bpage to learn more about Tapestry's commitment to equity, inclusion, and diversity./p div class="WordSection1" p style="margin:0.0in 5.9pt 1.0E-4pt 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"emspan style="font-size:10.0pt"The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression./span/em/p p style="margin:0.0in;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"em /em/p p style="margin:0.0in 0.0in 0.0in 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"emspan style="font-size:10.0pt"SALES FLOOR:/span/em/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Understands organizational objectives and makes decisions that align with Company priorities/span/li li style="margin:0.0in 20.7pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team./span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Creates short- and long-term strategies to achieve personal metrics and performance goals/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Represents Coach as a brand ambassador/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Demonstrates Coach’s Selling and Service expectations at all times/span/li li style="margin:0.1pt 32.65pt 1.0E-4pt 6.6667px;line-height:98%;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt;line-height:98%"Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics/span/li li style="margin:0.05pt 23.35pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers/span/li li style="margin:0.0in 22.05pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style/span/li li style="margin:0.0in 7.75pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition./span/li li style="margin:0.0in 18.75pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value./span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Remains aware and is clearly able to communicate current pricing and promotional strategy to customers./span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Discusses product features and builds the sale by leveraging cross-selling skills and abilities./span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Sensitive to customers’ needs and tailors approach by reading cues/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Attends to the unique and individual shopping needs of each customer./span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Works with multiple customers simultaneously and breaks away as appropriate/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Follows up with customers consistently and genuinely to influence/close the sale/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Flexes personal selling techniques to contribute to overall store financial results/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Builds lasting and loyal relationships with customers/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Leverages Coach’s tools and technology to support relationship building and clienteling efforts/span/li li style="margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Creates enthusiasm and positivity for a shared vision and mission/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Promotes and endorses a team selling environment/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Fosters an environment of teamwork, trust and collaboration with internal and external customers/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Remains solution oriented; is adaptable and flexible to changing business and store needs/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Welcomes feedback and adapts behaviors as appropriate/span/li li style="margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Maintains a calm and professional demeanor at all times/span/li /ul p style="margin:0.2pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"emspan style="font-size:10.0pt"OPERATIONS:/span/em/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Ensures all daily tasks are completed without negatively impacting service or Coach standards/span/li li style="margin:0.1pt 17.5pt 1.0E-4pt 6.6667px;line-height:98%;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt;line-height:98%"Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner/span/li li style="margin:0.05pt 0.0in 0.0in 6.6px;line-height:12.25pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Maintains a clean and tidy selling floor at all times/span/li li style="margin:0.0in 22.15pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures/span/li li style="margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Replenishes inventory on sales floor as needed/span/li /ul /div pspan style="font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /span/p div class="WordSection2" ul style="margin-top:0.25pt;margin-bottom:1.0E-4pt" li style="margin:0.25pt 24.1pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor./span/li li style="line-height:12.15pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Supports cash-wrap when needed to process purchases, returns, and exchanges./span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc./span/li li style="margin:0.0in 28.5pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations./span/li /ul p style="margin:0.45pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"uCompetencies required:/u/p ul style="margin-top:0.05pt;margin-bottom:1.0E-4pt" li style="margin:0.05pt 50.35pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results./span/li /ul p style="margin:0.05pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 19.15pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect./span/li /ul p style="margin:0.5pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-top:0.05pt;margin-bottom:1.0E-4pt" li style="margin:0.05pt 29.0pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings./span/li /ul p style="margin:0.45pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 10.15pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably./span/li /ul p style="margin:0.5pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 6.35pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything./span/li /ul p style="margin:0.2pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 24.95pt 0.0in 6.6667px;line-height:98%;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt;line-height:98%"Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks./span/li /ul p style="margin:0.05pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 9.85pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty./span/li /ul p style="margin:0.5pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"Additional Requirements/p p style="margin:0.05pt 20.75pt 1.0E-4pt 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"strongExperience: /strong1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace./p p style="margin:0.05pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.05pt 0.0in 1.0E-4pt 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"strongEducation: /strongHigh school diploma or equivalent; college degree preferred./p p style="margin:0.45pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.05pt 20.75pt 1.0E-4pt 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"strongTechnical: /strongKnowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets./p p style="margin:0.05pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"strongPhysical/strong: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers/p p style="margin:0.55pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;text-indent:0.0in;line-height:115%;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"strongSchedule/strong: Ability to meet Coach Scheduling amp; Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)./p /div pspan style="font-size:11.0pt;line-height:115%;font-family:#39;Times New Roman#39;, serif" /span/p p style="margin:0.25pt 6.5pt 1.0E-4pt 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"strongemspan style="font-size:10.0pt"Note/span/em/strongemspan style="font-size:10.0pt": This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements./span/em/pp /p pbOur Competencies for All Employees/b/p p /p ul libCourage/b: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary./li libCreativity/b: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings./li libCustomer Focus:/b Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect./li libDealing with Ambiguity/b: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty./li libDrive for Results:/b Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results./li libInterpersonal Savvy/b: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably./li libLearning on the Fly:/b Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything./li /ul p /p pbOur Competencies for All People Managers/b/p ul libStrategic Agility/b: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans./li libDeveloping Direct Reports and Others:/b Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder./li libBuilding Effective Teams/b: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team./li /ul p /p pCoach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. /p p /p pbAmericans with Disabilities Act (ADA)/b/p pb                                                                                                                                        /b/p pTapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or a href="mailto:employeerelations@tapestry.com"employeerelations@tapestry.com/a                                    /p pVisit Coach at www.coach.com./p p /p pbWork Setup:/b/p p /p pbBASE PAY RANGE b$15.00/b TO b$17.25/b b/b/bbr Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please a href="https://performancemanager4.successfactors.com/doc/custom/Coach/Tapestry-BenefitsOverview-List-R2A_Nov30_FINAL.pdf" target="_blank"click here for a complete list of U.S Corporate Compensation amp; Benefits/a./p