Lead Retail Sales Technician - Full-time

pLead Retail Sales Technician/ppPittsford/Rochester, NY/ppspan$19.95 #43; unlimited sales bonus potential/span/pp/ppOur bLead Retail Sales Technician/b role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join uBreakiFix team to Serve, Solve, and Sell with us./pp/ppbStarting Pay -/b $19.95, per hour #43; uncapped sales amp; repair incentive potential/pullispanAverage incentive potential of $598/month, with unlimited earning potential!/span/li/ulp/ppbDon’t miss this chance to be part of something big at our retail stores./b/pulliGain new skills and certifications./liliProvide great customer service experiences./liliBring your ideas to leaders./lilibReceive unlimited monthly bonuses for great sales!/b/liliThrough interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion#39;s values./li/ulp/ppApply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are great at talking with customers and can make sales in a retail environment./pp/ppbWe take care of you (benefits/perks):/b /pulliCompetitive hourly and incentive-based pay /liliGenerous medical, dental and vision benefits program /lili401(K) retirement savings plan with employer match /li/ululliPaid time off  /liliEarly access to pay/liliTuition reimbursement  /liliOngoing training to grow your skills/li/ulp/ppbAs a Lead Tech, here’s what you can expect to do:  /b/ppWe sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians. /pulliBack of house:ulliFix devices as needed (phones, tablets, and laptops)/liliDiagnose tech issues and conduct tests for quality device repair/li/ul/liliFront of house:ulliProvide excellent customer service/liliEnsure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction/liliProvide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity/li/ul/liliSupervise, train and coach tech experts /liliStand in as store manager when needed  /li/ululliMaintain service-level agreements (SLAs) on turnaround time (TAT) for repairs  /liliEnsure all work orders (WOs) are addressed by end of day (EOD) /liliOversee all buybacks and return material authorizations (RMAs) /liliManage back of house (BOH) and ensure new processes and procedures are followed /liliOrder and manage inventory  /li/ululliEnsure PPE supplies are ordered and utilized, and safety standards are met /li/ulp/ppbHere’s what you’ll bring to the team: /b /pulli1#43; years of customer service/retail sales experience/li/ululli6#43; months of experience with product service support and technology repair/lili1#43; years of retail supervisory experience or equivalent (preferred)/liliHigh school diploma or GED (preferred) /li/ululliInventory supervisory experience; inventory counts, live inventory management or equivalent /liliProficient in Microsoft Office with an emphasis on Excel /liliEffective verbal and written communication skills  /liliCustomer service skills /li/ululliMotivation to meet and exceed evolving key performance goals /liliTechnical, problem-solving, and organizational talents /liliAbility to work flexible retail hours, including weekends and holidays /liliReliability and flexibility in difficult situations /liliThe ability to quickly adapt in an ever-changing environment  /li/ulp/ppbGet to know us:/bbr /As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections./p