Service Logistics Specialist - Full-time

h1Job Description Summary/h1p style="text-align:inherit"/pp style="text-align:inherit"/ph1Job Description/h1divdivpspanWe areb the makers of possible /b/span/ppspan /span/ppspanBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. /span/ppspan /span/ppspanWe believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a bmaker of possible/b with us. /span/pp/ppbspanJOB SUMMARY/span/bspan /span/p/divdivpspanspanThe Service Logistics Specialist plays a critical role in ensuring the efficient flow of parts and equipment across service teams, warehouses, and customer locations. This role acts as a key interface between field resources and plant supply chain teams, requiring strong coordination, communication, and analytical skills to manage /spanspanlogistics/spanspan operations and support field service teams./span/spanspan /span/p/divdivpspan /span/p/divdivpbspanDUTIES amp; RESPONSIBILITIES/span/bspan /span/p/divdivpbspanParts Order Management amp; Field Support/span/bspan /span/p/divdivullipspanspanAct as a liaison between Field Service Engineers (FSEs), plant supply chain, and distribution teams to ensure /spanspantimely/spanspan and /spanspanaccurate/spanspan parts fulfillment./span/spanspan /span/p/li/ul/divdivullipspanspanProcess, manage, and coordinate parts orders, including order entry, remediation, and communication with stakeholders./span/spanspan /span/p/li/ul/divdivullipspanspanMonitor and manage backorders using the Parts Escalation Team Site/spanspan; provide/spanspan promise dates and escalate as needed./span/spanspan /span/p/li/ul/divdivullipspanspanMake sourcing decisions quickly and effectively—whether from Distribution Centers, Forward Stocking Locations (FSLs), or other field resources./span/spanspan /span/p/li/ul/divdivullipspanspanPerform location-to-location transfer transactions in field management systems (e.g., /spanspanServiceMax/spanspan)./span/spanspan /span/p/li/ul/divdivullipspanspanReplenish field inventory through /spanspantimely/spanspan and /spanspanaccurate/spanspan ordering./span/spanspan /span/p/li/ul/divdivullipspanspanReassign orphaned work orders by /spanspanidentifying/spanspan and assigning /spanspanappropriate field/spanspan resources using /spanspanServiceMax/spanspan tools./span/spanspan /span/p/li/ul/divdivullipspanspanSupport and guide offshore resources, acting as a subject matter expert (SME) in /spanspanlogistics/spanspan processes and SAP./span/spanspan /span/p/li/ul/divdivp/ppbspanDistribution Channel amp; Delivery Management/span/bspan /span/p/div/divdivdivullipspanspanManage distribution channels and proactively remediate delivery delays through effective communication and alternate planning./span/spanspan /span/p/li/ul/divdivullipspanspanCoordinate dispatch of FSEs to customer locations as needed (Baltimore Team)./span/spanspan /span/p/li/ul/divdivp/ppbspanReporting amp; Analytics/span/bspan /span/p/divdivullipspanspanGenerate and distribute key reports, including Hot Lists for critical backorders and FSE Order Management reports for further /spanspanaction/spanspan work orders./span/spanspan /span/p/li/ul/divdivullipspanspanAnalyze SAP data to assess /spanspanlogistics/spanspan performance and recommend process improvements./span/spanspan /span/p/li/ul/divdivp/ppbspanReverse Logistics amp; RGA Processing/span/bspan /span/p/divdivullipspanspanSupport reverse /spanspanlogistics/spanspan processes for both unused good parts and defective repairable parts./span/spanspan /span/p/li/ul/divdivullipspanspanConduct SAP transactions to receive, move, and reallocate parts across storage locations./span/spanspan /span/p/li/ul/divdivullipspanspanPrepare and ship open-box and functional parts to /spanspandesignated/spanspan locations, resolving discrepancies and /spanspanmaintaining/spanspan inventory accuracy./span/spanspan /span/p/li/ul/divdivullipspanspanPrint and distribute FedEx shipping labels for RGA and RMA processes./span/spanspan /span/p/li/ul/divdivp/ppbspanSingle Swap Process/span/bspan /span/p/divdivullipspanspanAct as a backup for fulfilling Single Swap product orders, including instruments, accessories, and options./span/spanspan /span/p/li/ul/divdivullipspanspanCoordinate with BD customers, Phone Support Engineers, shipping partners, and the Repair Center to ensure /spanspantimely/spanspan execution./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanSKILLS amp; COMPETENCIES/span/bspan /span/p/divdivullipspanspanStrong organizational and multitasking abilities/span/spanspan /span/p/li/ul/divdivullipspanspanExcellent written and verbal communication skills/span/spanspan /span/p/li/ul/divdivullipspanspanProficiency/spanspan in Microsoft Office Suite and ERP systems (SAP or Oracle)/span/spanspan /span/p/li/ul/divdivullipspanspanAbility to lift and move packages up to 50 /spanspanlbs/spanspan in a warehouse setting/span/spanspan /span/p/li/ul/divdivullipspanspanAnalytical mindset with attention to detail/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAbility to work independently and make quick, effective decisions/span/spanspan /span/p/li/ul/divdivullipspanspanExperience with /spanspanlogistics/spanspan coordination and field service operations/span/spanspan /span/p/li/ul/divdivullipspanspanFamiliarity with /spanspanServiceMax/spanspan or similar field service management tools/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanREQUIRED EDUCATION amp; EXPERIENCE/span/bspan /span/p/divdivullipspanspanHigh School Diploma or equivalent/span/spanspan /span/p/li/ul/divdivullipspanspanMinimum 1/spanspan-3/spanspan year of experience in a customer service, /spanspanlogistics/spanspan, or administrative role/span/spanspan /span/p/li/ul/divdivullipspanspanWillingness to work in a warehouse environment (Baltimore Team)/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanPREFERRED EDUCATION amp; EXPERIENCE/span/bspan /span/p/divdivullipspanspanAssociate degree or equivalent experience/span/spanspan /span/p/li/ul/divdivullipspanspanExperience using ERP software (e.g., SAP, Oracle)/span/spanspan /span/p/li/ul/divdivullipspanspanFamiliarity with medical device industry regulations and compliance/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivp/ppAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting./pp/ppFor certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law./pp/ppbWhy Join Us?/b/ppA career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  /pp/ppTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  /pp/ppTo learn more about BD visit a href="https://bd.com/careers" target="_blank"spanhttps://bd.com/careers/span/a /pp/ppBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics./pp/pp#earlycareer/p/div/divp/pp style="text-align:inherit"/pp style="text-align:inherit"/ppRequired Skills/ppOptional Skills/pp./ph1Primary Work Location/h1USA MD - Sparks - 39 Loveton Circlep style="text-align:inherit"/pp style="text-align:inherit"/ph1Additional Locations/h1USA MD - Sparks - 7 Loveton Circlep style="text-align:inherit"/pp style="text-align:inherit"/ph1Work Shift/h1p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under a target="_blank" href="https://jobs.bd.com/benefits"Our Commitment to You/a./pp style="text-align:inherit"/pp style="text-align:left"Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or spanspanspanspanspan class="WNI1"position. Salary or/span/span/span/span/span hourly pay ranges may vary for Field-based and Remote roles./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bspanSalary Range Information/span/b/p$21.10 - $32.70 USD Hourly