Senior Moving Help Specialist - Full-time

p style="text-align:left"bLocation:/b/p2727 N Central Ave, Phoenix, Arizona 85004 United States of Americap style="text-align:inherit"/pp style="text-align:inherit"/ppspanbJob Description:/bbr /i**This position is in-office at our Mid-Town Phoenix campus and is not eligible for remote work./i/span/ppspan /span/ppspanWe are seeking a reliable and detail-oriented Senior Agent to join our team. In this role, you will provide vital assistance to customer service agents by handling internal inquiries, coaching when necessary, managing escalated cases, and supporting overflow from calls and chats. If you excel in multitasking, problem solving, and supporting teams in a fast-paced environment, we want to hear from you./span/ppspan /span/ph2spanspanbSHIFT SCHEDULE:/b/span/span/h2ullipspanDays Vary: Monday through Sunday /span/p/lilipspanHours Vary: 6:00 a.m. - 6:00 p.m./span/p/lilipspanHolidays/span/p/li/ulp/ppspanspanbCompensation:/b $18.00/Hr/span/span/ppspan /span/ppspanbKey Responsibilities:/b/span/pullipspanspanMaintaining a positive, empathetic, and professional attitude toward customers at all times. /span/span/p/lilipspanspanRespond to and manage emails from our new and returning customers. /span/span/p/lilipspanspanProvide assistance and respond to questions from our U-Haul Field team, either by phone or email, with accuracy and professionalism. /span/span/p/lilipspanspanCoach agents as needed, providing guidance and support to ensure service quality and consistency. /span/span/p/lilipspanspanHandle escalated calls and questions from assigned agents, providing resolution and clear communication. /span/span/p/lilipspanspanAssist with overflow support for the Customer Support phone line and live chat. /span/span/p/lilipspanspanProcess and manage rebooking requests efficiently and accurately. /span/span/p/lilipspanspanCollaborate with leadership to identify and escalate recurring issues or process improvements. /span/span/p/li/ulp/ppspanbSenior Specialist Requirements:/b/span/pullipspanspan2#43; years in customer service /span/span/p/lilipspanspanExperience with escalated issues. /span/span/p/lilipspanspanProficient computer skills. /span/span/p/lilipspanspanExcellent communication and interpersonal skills. /span/span/p/lilipspanspanStrong leadership and organizational skills. /span/span/p/lilipspanspanConfident problem-solver. /span/span/p/lilipspanspanTeam player. /span/span/p/li/ulp/pp/ppspanspanbHere are just some of the programs U-Haul has available:/b/span/span/pullipspanspanFull Medical coverage/span/span/p/lilipspanspanNew indoor fitness gym/span/span/p/lilipspanspanOnsite medical clinic for you and your family/span/span/p/lilipspanspanCareer stability/span/span/p/lilipspanspanOpportunities for advancement/span/span/p/lilipspanspanValuable on-the-job training/span/span/p/lilipspanspanPrescription plans/span/span/p/lilipspanspanDental amp; Vision Plans/span/span/p/lilipspanspanBusiness and travel insurance/span/span/p/lilipspanspanYouMatter Employee Assistance Program/span/span/p/lilipspanspanPaid holidays, vacation, and sick days /span/span/p/lilipspanspanEmployee Stock Ownership Plan (ESOP)/span/span/p/lilipspanspan401(k) Savings Plan/span/span/p/lilipspanspanLife insurance/span/span/p/lilipspanspanCritical Illness/Group Accident/span/span/p/lilipspanspan24-hour physician available for kids/span/span/p/lilipspanspanSubsidized gym/ membership/span/span/p/lilipspanspanMetLaw Legal program/span/span/p/lilipspanspanMetLife auto and home insurance/span/span/p/lilipspanspanDiscounts on cell phone plans, hotels, and more/span/span/p/lilipspanspanLifeLock identity Theft/span/span/p/lilipspanspanTuition reimbursement program/span/span/p/lilipspanspanFree online courses for personal and professional development at U-Haul University/span/span/p/lilipspanspanSavvy consumer wellness programs- from health care tips to financial wellness/span/span/p/lilipspanspanU-Haul federal credit union/span/span/p/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   /pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"spanU-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis./span/p