Beverage Server - Full-time

Overview: p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif; font-size: 10pt;"Provides exceptional guest service by offering beverages, taking beverage orders, processing payment transactions, and delivering drinks to guests in a timely manner. Interacts with guests, anticipates guests’ needs, and responds to general guest inquiries./span/p Responsibilities: ullispan style="font-family: Arial, sans-serif; font-size: 10pt;"Circulates designated beverage service section, greets guests, announces presence, and offers complimentary beverages and beverages for sale to resort guests./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by FB management./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Obtains guests’ beverage orders and serves them accordingly./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Provides guests with drink options, while up-selling extended beverage menu offerings./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Communicates with beverage management to provide appropriate levels of service to top-tiered Club Chumash players (e.g., Black and Platinum)./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Enters beverage orders into point-of-sale (POS) system to ensure accurate preparation and tracking of product and inventory./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Uses POS system to redeem Loyalty points for guests. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Generates beverage checks and processes payments as applicable./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Assists with bussing cocktail tables and other beverage areas, as necessary./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Maintains RBS parameters on service of alcoholic beverages, identifying guests showing signs of intoxication; informs supervisor or manager on duty with any concerns./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Completes all opening, running, and closing duties. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Maintains knowledge of the specialty cocktails, liquor brands, beer, and wine available at the casino bar./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Addresses guests’ concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Maintains knowledge of casino floor layout, beverage service sections and boundaries, and resort amenities./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Complies with tip reporting and handling procedures. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash. /span/lilispan style="font-family: Arial, sans-serif; color: black; font-size: 10pt;"Performs other duties as assigned. /span/li/ul Qualifications: ullispan style="font-family: Arial, sans-serif; font-size: 10pt;"High School Diploma or GED Certificate./span/lilispan style="font-family: Arial, sans-serif; color: black; font-size: 10pt;"Must be 21 years of age or older to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas./span/lilispan style="font-family: Arial, sans-serif; color: #212121; font-size: 10pt;"Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of employment./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Must successfully complete Serv Safe within 30 days of employment. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Previous experience in guest services. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Previous beverage serving experience, including alcohol is preferred./span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Basic span style="color: black;"computer proficiency utilizing Microsoft applications, email, and internet./span/span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends. /span/lilispan style="font-family: Arial, sans-serif; font-size: 10pt;"Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency./span/lilispan style="font-family: Arial, sans-serif; color: black; font-size: 10pt;"Native American hiring preference applies./span/lilispan style="font-size: 10pt;"strongspan style="font-family: Arial, sans-serif;"Innovation Orientation: /span/strongspan style="font-family: Arial, sans-serif;"Committing to create and search for new and innovative approaches to activities that enhance performance./span/span/lilispan style="font-size: 10pt;"strongspan style="font-family: Arial, sans-serif;"Attention to Detail:/span/strongspan style="font-family: Arial, sans-serif;" Taking responsibility for a thorough and detailed method of working./span/span/lilispan style="font-size: 10pt;"strongspan style="font-family: Arial, sans-serif;"Oral Communication:/span/strongspan style="font-family: Arial, sans-serif;" Shaping and expressing ideas and information in an effective manner./span/span/lilispan style="font-size: 10pt;"strongspan style="font-family: Arial, sans-serif;"Written Communication:/span/strongspan style="font-family: Arial, sans-serif;" Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader./span/span/lilispan style="font-size: 10pt;"strongspan style="font-family: Arial, sans-serif;"Stress Tolerance:/span/strongspan style="font-family: Arial, sans-serif;" Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition./span/span/li/ul Location: 3400 Highway 246 Minimum Pay Rate: $10.80 per hour (Avg. including tips $32.11) Maximum Pay Rate: $10.80 per hour (Avg. including tips $32.11)