Customer Service - Donor Support Technician (Bilingual – English/Spanish) - Part-time

pbThe Opportunity/b/ppResponsible for preparing the donor, donor area and equipment for the pheresis processors./pp/ppYou will report to the Assistant Center Manager./pp/ppbThe Role/b/pulliPrepares the autopheresis machine for the pheresis process. /liliMonitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. /liliDisconnect the donor when the process is complete. /liliMaintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. /liliUse Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. /liliUse PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. /liliAlerts Group Leader or Supervisor of donor flow issues. /liliEnsure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).  /liliUnderstand the policies and procedures associated with hyper immune programs at the center if applicable. /liliMaintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. /liliMaintain confidentiality of all personnel, donor and center information. /liliMay be cross-trained in other areas to meet the needs of the business. /liliBilingual skills may be required, at the discretion of the organization, to meet the needs of the business. /liliPerform job-related duties as assigned. /li/ulp/ppbYour skills and experience/b/pp/ppbEducation/b/ppHigh school diploma or equivalent required /pp/ppbExperience /b/pulliMinimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience/liliWill perform basic math calculations/li/ulp/ppbWorking Conditions /b/pp(physical amp; mental requirements) /pulliUnderstand, remember and apply oral and/or written instructions/liliUnderstand and follow basic instructions and guidelines/liliMust be able to see and speak with customers and observe equipment operation.  /liliOccasionally perform tasks while standing and walking up to 100% of time  /liliReach, bend, kneel and have high level of manual dexterity  /liliOccasionally be required to lift and carry up to 25 pounds/liliFast paced environment with frequent interruptions/liliFrequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas/liliRequired to work overtime and extended hours to support center operational needs/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/ph2bOur Benefits/b/h2pWe encourage you to make your well-being a priority. It’s important and so are you. Learn more about a href="https://www.csl.com/careers/how-we-care-for-you-at-csl" target="_blank"how we care/a at CSL./pp/ph2bAbout CSL/b/h2pCSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about a href="https://www.csl.com/our-company" target="_blank"CSL/a./pp/ph2bWe want CSL to reflect the world around us/b/h2pspanAt CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more /spana href="https://www.csl.com/careers/inclusion-and-belonging" target="_blank"Inclusion and Belonging | CSL/a/pp/ph2bDo work that matters at CSL!/b/h2