Front Desk Clerk

Position Description Summary:       

In support of the 66th Force Support Squadron (FSS), the Front Desk/Data Entry Clerk will support the Military & Family Readiness Center (M&FRC) at Hanscom AFB. This position plays a critical customer-facing role providing frontline reception and administrative support for military personnel and families. The ideal candidate will demonstrate strong interpersonal, data entry, and organizational skills while supporting various military readiness programs.

Responsibilities:        

•         Greet and assist clients and visitors at the M&FRC front desk

•         Answer incoming calls and route to appropriate program managers

•         Provide clear and accurate information regarding M&FRC programs and services

•         Schedule clients for classes, briefings, and workshops using AFFIRST and DoD TAP systems

•         Send appointment reminders to clients in accordance with established timelines

•         Maintain a clean and organized front desk area; replenish materials and report malfunctioning equipment

•         Ensure clients sign in completely and prepare monthly usage reports

•         Accurately input data and maintain records in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) system

Skills & Experience:

•         Minimum 1 year of customer service experience in a professional office environment

•         Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Windows)

•         Proficient with web-based systems and navigating browsers such as Microsoft Edge or Google Chrome

•         Familiarity with military protocol and the structure of military family systems preferred

•         Excellent communication skills and ability to work effectively with a diverse clientele

•         Demonstrated attention to detail in administrative and data entry work

•         Professional demeanor and appropriate business casual dress required

Education:      

•         High school diploma or equivalent required

•         Associate’s degree or relevant coursework in office administration, human services, or a related field is a plus

Security Clearance Required:           

•         U.S. Citizenship is required

•         Must be eligible for and able to obtain a Common Access Card (CAC)

•         Must successfully pass a Department of Defense (DoD) background investigation and security screening

•         Must have three (3) professional references (no personal references allowed)