Front Desk Agent

The Baymont Inn Columbus, OH looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. We are located in Morse Road, Columbus, OH.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like SynXis Central Reservations (Optional)
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Benefits

We are looking for a self-motivated team player with a strong work ethic and a drive to exceed expectations. Solid organizational, time-management and prioritization skills & your hard work and professional dedication will be rewarded with excellent compensation packages.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations & around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities