Automotive Service Advisor/Assistant Manager

Our mission is to safely and sustainably get people where they’re going. We live up to our name and stand out in a good way with transparency, communication, and first-class driver education. No matter the role, every teammate is expected to:

• Make it safe: Prioritize the wellbeing of yourself and others
• Be attentive: Deliver outstanding service through collaboration
• Think ahead: Proactively optimize workflow
• Own it: Show continued commitment to learning

Roles & Responsibilities

Though your responsibilities and duties may vary from time to time, working as a Service Advisor Includes:

• Workflow Management
• Be the liaison between drivers and our technicians
• Fully understand and be able to operate all shop software
• Complete all Work Orders
• Order parts for work to be completed
• Answer all phone calls to the shop
• Greet every driver that walks into the shop
• Double check work orders, parts orders, and vehicle deliveries for accuracy and completion

Driver Experience Management

• Ensure every driver that walks through our doors has a good experience
• Talk drivers through their full inspection report with an emphasis on “why” it matters
• Guide drivers through our service process (proactively communicate, answer questions, etc)

Collaboration & Communication

• Collaborate with technicians on how to discuss recommendations with drivers
• Learn from other Service Advisors and Coordinators to improve personal workflow

Shop Support

• Follow all safety procedures
• Maintain a clean workspace and well-stocked refreshment bar
• Support teammates with tasks as needed and as your able to
• Share optimization opportunities with management