Carrier Operations Customer Service Representative

Carrier Operations Customer Service Representative

Anchor Freight Management and Logistics LLC – Williamsville, NY

About Us
Anchor Freight Management & Logistics LLC is a forward-thinking third-party logistics (3PL) provider specializing in full truckload (FTL) transportation management and freight brokerage. We offer reliable, cost-effective transportation solutions for businesses across the United States and Canada, leveraging strong carrier networks and innovative tools to optimize supply chains. If you're eager to start a career in logistics, join us and grow in an industry ripe with opportunities amid evolving market trends like rate fluctuations and tech advancements!

Position Benefits

• Competitive starting base salary of $41,600 annually ($20.00 per hour) 
• No prior experience required—comprehensive on-the-job training provided 
• 5 days PTO and 5 days sick time 
• Full-time schedule: Monday through Friday (no weekends) 
• Entry-level role with clear growth paths, including advancement to Logistics Coordinator 
• Casual work environment and collaborative team culture 
• Health benefits available

 Position Summary
As a Carrier Operations Customer Service Representative, you'll support our operations team by managing carrier communications and relationships, ensuring smooth freight movements in a dynamic 3PL setting. This entry-level role is ideal for those looking to build a foundation in freight brokerage and transportation logistics.

Job Responsibilities

• Perform general office duties to support the operations team, including data entry and record maintenance 
• Handle high-volume internal and external communications via phone and email with carriers and team members 
• Assist in building and maintaining relationships with new and existing carriers to strengthen our network 
• Coordinate carrier assignments and resolve basic issues to ensure on-time deliveries 
• Learn and apply logistics software for tracking shipments and updating records 
• Contribute to team efficiency by multitasking in a fast-paced environment

Required Qualifications

• Willingness to learn, take initiative, and follow directions with a positive attitude 
• Strong customer service skills, including heavy phone and email communication 
• Keen attention to detail with the ability to work accurately under pressure 
• Proven ability to multitask, prioritize tasks, and minimize errors in a fast-paced office 
• Capacity to understand and follow work processes effectively 
• Excellent oral and written communication skills 
• Comfortable collaborating in a team environment 
• Eagerness to learn and adapt to various software programs and technology platforms 
• Associate's or Bachelor's degree preferred (or equivalent experience)

Work Location: In person (Williamsville, NY office) Anchor Freight Management & Logistics LLC is an equal opportunity employer. Launch your logistics career with us—apply now and be part of a team driving efficient freight solutions!