Service Advisor

About the Role
Well known company is seeking two experienced Service Advisors to join the Fresno team. If you have a strong background in customer service, technical knowledge of trucks or heavy equipment, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities
-Greet customers professionally and assess service needs
-Create and manage repair orders using customer input and technician feedback
-Provide accurate time, cost, and labor estimates
-Communicate clearly with customers about service status and additional recommendations
-Coordinate with technicians and dispatch to ensure timely service delivery
-Maintain high standards of customer satisfaction and service quality
-Handle customer concerns and complaints with professionalism
-Ensure all documentation is complete, accurate, and compliant

What We’re Looking For
-2+ years of Service Advisor experience (truck or automotive industry preferred)
-Strong technical knowledge of vehicle systems
-Excellent communication and organizational skills
-Ability to work independently and as part of a team
-Comfortable with multitasking and prioritizing in a busy environment
-Valid driver’s license and insurability
-Willingness to work alternating Saturdays and occasional overtime

Preferred Qualifications
-Associate’s degree or technical school training
-Experience with service software and repair order systems
-Bilingual (English/Spanish) is a plus

Physical & Mental Requirements
-Ability to stand, walk, and move throughout the day
-Comfortable working in indoor/outdoor environments with varying conditions
-Capable of lifting up to 20 lbs and climbing in/out of trucks
-Strong attention to detail, problem-solving, and customer service mindset

Why Join Us?
-Competitive pay and growth opportunities
-Supportive team environment
-Exposure to industry-leading equipment and training
-Opportunity to transition to a permanent role

Ready to take the next step in your career? Apply today and become part of a team that values expertise, initiative, and customer satisfaction.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#2211

This company offers growth and a great group of people to work with.