Portuguese Speaking Mobile Support Specialist

Patrique Mercier Recruitment is proud to announce an opening for a Portuguese Speaking Mobile Support Specialist. In this role, you will be the frontline support for Portuguese-speaking clients, providing them with essential assistance related to mobile applications and devices. Your problem-solving skills and customer service orientation will be key to ensuring client satisfaction. If you are enthusiastic about mobile technology and enjoy working in a customer-facing role, we would love to hear from you!

Responsibilities

• Provide top-notch mobile support to Portuguese-speaking customers via phone, email, and chat.
• Identify and resolve issues with mobile applications, devices, and service connections.
• Assist users in installing, configuring, and using mobile apps effectively.
• Document support interactions thoroughly in the customer service platform.
• Keep informed of product updates and industry trends to deliver informed support.
• Collaborate with development teams to share user feedback and improvement suggestions.

Requirements

• Fluency in Portuguese (both spoken and written) is required; knowledge of English is an asset.
• Prior experience in customer service or mobile support is preferred.
• Strong analytical mindset with problem-solving skills.
• Exceptional communication and interpersonal skills, focused on providing excellent service.
• Ability to handle multiple tasks and work well in a fast-paced environment.
• Interest in mobile technologies and assisting users with their needs.
• Experience with customer support tools or CRM platforms is beneficial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )