Portuguese Speaking Partner Support Consultant - Full-time

Patrique Mercier Recruitment is delighted to introduce an exciting opening for a Portuguese Speaking Partner Support Consultant. In this role, you will be essential in providing outstanding support to our partners in Portuguese-speaking markets. Your proficiency in Portuguese and a focus on partner satisfaction will be crucial in building strong relationships and ensuring that our partners receive the assistance and resources they need to thrive. If you are passionate about partner support and fluent in Portuguese, we invite you to join our driven team!

Responsibilities

• Serve as the primary contact for Portuguese-speaking partners, assisting with their inquiries and support needs.
• Offer expert advice on product features and ensure optimal partner utilization.
• Collaborate with partners to identify and resolve issues effectively.
• Maintain thorough documentation of partner interactions and resolutions in the support system.
• Monitor partner feedback trends and work to enhance service offerings.
• Team up with internal resources to develop and update training materials and support resources for partners.

Requirements

• Fluency in Portuguese (both written and spoken) is required.
• Experience in customer service or partner support roles is highly desirable.
• Excellent communication and relationship management skills.
• Strong analytical skills and problem-solving abilities to tackle partner challenges.
• Able to work independently as well as collaboratively within a team environment.
• Familiarity with CRM software and support tools is a plus.
• A proactive mindset and dedication to ensuring partner success are essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )