Medical Assistant

At The Insomnia and Sleep Institute of Arizona, we take pride in leading the way in comprehensive sleep medicine services, made possible by our hardworking support team. We are looking for a qualified full-time medical assistant to become part of our compassionate professionals, primarily located in North Scottsdale.  

The ideal candidate will have significant experience in a fast-paced, patient-focused medical setting. With exceptional communication skills, the medical assistant will uphold our legacy of patient-centered healthcare, aiming to make each patient's experience comfortable, efficient, and fulfilling. 

Who You Are:

• You recognize the significance of a positive first impression, greeting every visitor with a warm smile and a friendly introduction.
• You can effortlessly transition between competing tasks while remaining organized and punctual.
• You foster a safe, secure, and healthy environment for both patients and colleagues, enhancing the quality of service and care offered.
• You understand that maintaining a provider's schedule contributes to an efficient and productive practice.
• You build and sustain trusting relationships with patients and staff.
• You assist in answering patient inquiries and addressing concerns before, during, and after their visits.
• You are detail-oriented and precise in both communication and record-keeping.
• You maintain sharp focus on completing various tasks while still showing a friendly and caring demeanor.  

What You'll Do:

• Greet all visitors kindly and warmly.
• Communicate effectively with patients, providers, and colleagues, regardless of their communication preferences.
• Check in patients for their appointments, update demographic information, download devices, and collect necessary payments.
• Escort patients to examination rooms and record vital signs accurately.
• Complete chart preparation and auditing tasks.
• Meet assigned requirements in accordance with company standards.
• Schedule patients for follow-up visits and testing.
• Explain treatment estimates and associated costs to patients.
• Obtain prior authorization for medications and coordinate with the patient's preferred pharmacy for prescription refills.
• Engage in process improvements by actively enhancing patient experiences and satisfaction.  

What You'll Need:

• Certification as a medical assistant (CMA, RMA, or an equivalent).
• Active BLS certification.
• Five or more years of experience as a medical assistant in a healthcare setting.
• Bilingual in Spanish preferred.
• Excellent communication and organizational abilities.
• Reliable transportation is a must, and punctuality is essential.
• Responsiveness to patients and team members via in-person interactions, phone, text, and email.  
• Problem-solving skills are essential for navigating and resolving issues effectively.
• Strong time management, which includes being organized, prioritizing tasks, and planning your day.
• Familiarity with patient management software systems (e.g., Athena, Phreesia, and NikoHealth).
• A high level of professionalism and commitment to patient-centered care.