Inside Sales Representative (M-F) 9:00am - 6:00pm

Job Title:

Inside Sales Representative

Department:

Sales

Reports to:

Showroom General Manager

FLSA Status:

Full-Time, Non-exempt

Approval:

CEO

Date:

July 22, 2025

Work Schedule:
Monday - Friday (9:00am - 6:00pm)

Location:

Ability to travel to all company locations based on business needs.

Purpose Of This Position:

At Perfect My Home (PMH), were looking for a motivated, results-oriented Inside Sales Representative to join our expanding team. This dynamic role combines lead generation with showroom sales and plays a critical part in driving client engagement and satisfaction.

The ideal candidate will be responsible for sourcing, screening, and qualifying potential clients by promptly responding to new and existing inquiries across multiple communication channels. This position features a dual focus:

• Outbound lead generation through calls to pre-qualified prospects, where building rapport and connecting clients to the right PMH products and services is essential.
  
  
• Showroom sales support during the week, offering in-person assistance to walk-in clients and helping guide them through the decision-making process.

Success in this role will be measured by achieving both contact with clients and close rate goals as defined in the companys sales incentive plan for lead generation and showroom performance. Candidates must be comfortable in a fast-paced, high-volume environment, possess strong multitasking skills, and enjoy interacting directly with customers. Additionally, this position will rotate through team responsibilities related to scheduling and coordination to ensure a smooth and professional customer experience. Adherence to call scripts and lead management protocols is required to maintain consistency and effectiveness throughout the sales process.

Essential Duties and Responsibilities:

Include, but are not limited to the following:

• Lead Generation - Proactively identify and source potential clients through outbound calls, research, networking, and referrals. Participate in a rotating schedule for outbound call campaigns based on team coverage.
• Account Management & Growth - Deliver outstanding customer service by nurturing relationships, responding promptly to inquiries across all communication channels, and ensuring a high level of client satisfaction.
• Client Qualification - Screen and evaluate leads to determine their alignment with PMHs products and services, ensuring a targeted and effective sales approach.
• Relationship Building - Develop and maintain strong rapport with clients to understand their needs, provide tailored solutions, and foster long-term partnerships.
• Sales Collaboration & Support - Work closely with the sales team to connect clients with the right solutions during showroom visits. Assist with lead management tasks, including administrative duties and scheduling appointments for outside sales representatives.
• Continuous Learning - Actively engage in ongoing training to enhance product knowledge and refine sales techniques, staying informed on industry trends and offerings.
• Target Achievement - Strive to meet individual and team sales goals by accurately entering and managing lead information across multiple CRMs, ensuring all prospect data is captured and maintained.
• Accountability & Professionalism - Maintain regular, punctual attendance and participate actively in team meetings and company initiatives.
• Tracking & Insights - Monitor customer trends, provide feedback, and share insights that support continuous improvement and solutions designed with the customer in mind.
• Additional Duties - Perform other responsibilities and tasks as assigned by leadership.

Qualifications:

A high school diploma or equivalent is required, with 12 years of professional experience in Inside Sales preferred. The ideal candidate will have a proven ability to manage and grow client accounts while effectively closing sales opportunities. Strong customer service skills and the ability to communicate clearly and professionally across various channels are essential. Candidates should demonstrate a successful track record in lead generation and converting new business prospects into sales. Exceptional verbal and written communication skills are necessary for building lasting client relationships. The ability to work independently while also contributing to team goals is critical for success in this role.

Knowledge, Abilities and Skills:

In the performance of their respective tasks and duties, all Inside Sales Representatives are expected to meet the following requirements:

• Ability to work independently while producing high-quality results within established deadlines. Must understand the importance of collaboration and effective communication with team members, service providers, clients, and end-users.
• Strong written and verbal communication skills, with a keen attention to detail.
• Proven ability to build and maintain positive, professional working relationships with colleagues, management, clients, and the general public.
• Demonstrated interpersonal and technological communication skills, including effective use of phone and digital platforms.
• Strong presentation, interviewing, and active listening skills required.
• Capable of applying practical judgment and following instructions presented in written, oral, mathematical, or diagram form. Must be able to resolve issues involving multiple variables in structured situations.
• Comfortable presenting information and responding to inquiries from individuals, small groups, clients, or the general public.
• Effective at multitasking, proactively identifying potential conflicts or needs, and providing timely, thoughtful solutions.
• Must be detail-oriented, deadline-driven, and responsive with consistent and timely follow-up.
• Expected to maintain strict confidentiality, demonstrate integrity, reliability, a strong work ethic, and adaptability in changing environments.

Special requirements:

Valid Oklahoma Class D Operators License preferred (or reliable transportation to get to and from other locations due to business needs).

Safety:

The employee shall be knowledgeable about and follow PMHs safety policies and procedures. Employees should immediately report (i.e., during current shift) any accidents, unusual occurrences, or any other safety-related issues to the immediate supervisor.

Work Environment:

The employee is expected to maintain regular attendance at work and is consistently on time. Normal office hours are 9:00am 6:00pm Monday - Friday unless other arrangements have been approved by leadership or business needs for coverage purposes.. This includes any approved flexibility of other work hours arranged due to outreach events being facilitated.

Physical Demands:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, use hand to finger, handle or reach with hands and arms, to talk or hear. The employee is frequently required to stand. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 50 pounds with assistive devices.

Benefits and Compensation:

PMH provides a comprehensive benefits package, including options for Health, Dental, and Vision coverage. This position is also eligible for accrued Paid Time Off (PTO). The role is classified as non-exempt and hourly, with a minimum starting wage of $19.23 per hour, and is eligible for overtime pay. In addition, this position qualifies for incentive compensation based on the terms outlined in the approved incentive plan.