Service Support Specialist

The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.

Responsibilities:

• Schedule all national account start-ups assigned to KGE by Generac
• Provide support to our contractors, customers, and factory representatives
• Utilize in-house software to submit appropriate documentation for payment by Generac
• Utilize Generac website to pull credit memos and invoice jobs
• Assist with dispatching technicians to assigned projects
• Support the service team as needed
• Rotate in after hours on-call rotation
• Performs other related duties as assigned

Requirements:

• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to develop relationships with co-workers & vendors
• Experience in Microsoft Office (Excel, Word, Outlook)
• Excellent customer service skills
• Excellent time management skills

Education/Experience:

• High school diploma.
• 1 year experience in customer service, administrative or related field

Physical Requirements:

• On-site position
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.

PM22

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