STUDENT SUPPORT COORDINATOR

Job title

Student Support Coordinator

Department

Student Support Services

Reports to

Director of Student Support Services

Job category or classification(s)

Full time, Salaried exempt

Community College Preparatory Academy is accepting applications for Student Support Coordinator . Applications may be reviewed periodically based on vacancies. This is a in person position with standards from 8:30am -5:00 pm. Salary is based on experience.

ABOUT US

Welcome to the Community College Preparatory Academy, the first adult charter school in our region dedicated to the lifelong learning of under-accredited adults and the chronically unemployed. Our mission is to serve adult learners—empowering them to be “future-ready” through rigorous education and practical skills training, paving the way for meaningful employment and personal fulfillment.

**Our Commitment to Excellence: **

At Community College Preparatory Academy, we pride ourselves on providing a high-standard, supportive learning environment tailored specifically to adult learners. Our newly designed, state-of-the-art facility aligns perfectly with the unique needs of adult education. It features flexible classroom spaces, advanced technological resources, and a variety of learning environments that promote both collaborative and independent study.

**Our Core Values: **

Start-Up Mentality with Strong Experience: As a growing institution, we embody the agility and innovative spirit of a start-up while leveraging the deep and varied professional experience of our dedicated educators and staff.

Cultural Competence: We celebrate diversity and are committed to fostering an inclusive environment where every student feels valued and understood. Our staff is trained to recognize and bridge cultural gaps, ensuring a holistic and respectful learning experience.

Innovative Problem Solvers: We believe in strategic and inventive thinking, in thinking outside the box. With unrivaled intensity, our team continuously seeks creative solutions to meet the unique challenges faced by our students, from flexible scheduling to personalized learning plans.

Mission-Oriented: Our focus remains steadfast on our mission to uplift and educate. Our commitment to transforming lives through education drives every decision and action.

JOB SUMMARY

The Student Support Coordinator may manage a small caseload while acting as the initial contact for the Student Success Specialist team. This individual should evidence the skills of tolerance and patience as s/he provides academic coaching and assessment of student progress. The Coordinator should be a tactful listener who can practice strong interpersonal skills and transparent communication with both students and staff. S/he must be able to engage with various stakeholders in the organization using clear and consistent communication. Ultimately, the Specialist will serve as a collaborative link between students, the Student Success Specialist team, and the Director of Student Support.

DUTIES AND RESPONSIBILITIES

TEAM SUPPORT

• Serve as initial contact person to the Student Support team to provide support and address concerns.
• Design and facilitate professional development workshops to provide best practices and address areas for growth.
• Analyze performance data from the Student Support team to identify trends and ensure performance goals are met.
• Work with colleagues and external community organizations to identify community resources.
• Build the Student Success Specialist team’s professional capacity around student coaching and academic goal setting and data tracking.
• Work closely with the Director of Student Support and team members to implement strategies to improve the functioning of the Strategic Enrollment Management Unit.

STUDENT SUPPORT & RETENTION

• Manage a caseload of no more than 40 students in academic and/or career and academic pathways.
• Assist students with problem-solving and critical thinking to include self-analysis and self-management.
• Assist students with the development of skills in time management organization, study skills and goal setting.
• Systematically coach students in the process of barrier identification and problem-solving.
• Establish and monitor Student Success plans and reviewing student profiles.
• Conduct and track monthly meetings and bi-weekly wellness calls.
• Closely monitor students and work collaboratively with instructors to identify at-risk situations and opportunities to improve academic success.
• Assist in the planning and execution of student success plans.
• Provide proactive and timely outreach and intervention through a variety of methods to facilitate effective communication.

RECRUITMENT

• Participate in citywide collaboration activities and outreach to recruit new students.
• Contribute to the design and facilitation of Introduction to CC Prep and returning student orientation.
• Conduct outreach activities to enroll new and returning students.
• Provide scheduling and technological support to online application completion.
• Review and cross-reference student data to identify prospects for re-enrollment and verify enrollment status.

ORGANIZATIONAL ENGAGEMENT

• Maintain professional competence by attending staff development, programs, and other professional activities.
• Create an environment that is supportive while reinforcing the need for individual student accountability.
• Participate in Interdisciplinary team meetings and activities.
• Perform any other related duties as assigned.

QUALIFICATIONS

• Must possess a bachelor’s, master’s degree preferred in education or a related field.
• Demonstrate communication skills, including the ability to “meet people where they are”.
• Knowledge of online, hybrid, Zoom and other learning platforms.
• Self-motivated with the ability to work independently and with little supervision.
• Application and knowledge of coaching strategies and how to use them in student support.
• Non-judgmental approach to building positive relationships with adult learners.
• Ability to work independently and in a team environment in both academic and community settings.
• Ability to be flexible, prioritize and organized.
• Ability to use a variety of platforms and programs including Microsoft Office.
• Must have the ability to work under deadlines, to adapt to changing priorities and needs, to learn new technologies quickly and effectively

WORKING CONDITIONS

This is an in-person position based in Washington, D.C. The position periodically may require travel within the D.C. Metro area, attending networking and community events, and teaching evening and weekend hours.

PHYSICAL REQUIREMENTS

• Able to stand for extended periods of time.
• Able to lift heavy objects on a regular basis (approximately 25 lbs.).
• Able to perform repetitive tasks with few breaks.