Bourbon Specialist/Tour Guide - (Part-time)

Job Summary/Primary Functions:

Log Still is seeking a part-time Bourbon Specialist/Tour Guide to lead tastings, tours, and other customer experience events, providing information to individuals and groups. As assigned, the Bourbon Specialist/Tour Guide prepares and serves alcoholic and nonalcoholic beverages to patrons, oversees the stock of liquor and bar supplies, and collects money for drinks served.

Major Job Responsibilities/Key Duties:

• Prepares and serves Log Still Distillery products and nonalcoholic drinks as ordered, educating guests on products and offerings
• Greets customers, provides customer with initial safety and administrative information and direction, and distributes any safety devices required
• Conducts tasting/tour/experiences, providing interesting information about campus locations, buildings, or specific points of interest, while tailoring to the age and interest of customers, as well as skills and ability levels
• Describes operations of mini-still in the Tasting Room as it relates to products served
• Describes the operations of the production and distillation processes in the distillery
• Solicits feedback from customers on Log Still Distillery’s products and works with distillers on developing ideas for “special select offerings” based on consumer feedback and/or trends
• Facilitates rich discussions that maintain customer interest, relaying important or interesting historical facts, dates, and anecdotes related to Log Still Distillery
• Maintains the bar and keeps it clean and organized; attractively displays glasses and liquor bottles
• Ensures that customers are of legal drinking age by checking photo identification
• Uses proper judgment and, when necessary, declines service to customers who are intoxicated or disruptive
• Collects money from customers for drinks prepared and served
• Submits orders or creates requisition forms for liquor, beer, and other tasting-related supplies
• Engages wit and charm to enhance the customer experience.
• Maintains compliance with all applicable safety practices, environmental regulations, and established policies
• Performs other duties as periodically assigned

Skills / Experience Required:

• Must be 21 years of age or older
• Knowledge of, and passion for, bourbon, whiskey, and distilled spirits
• At least 2 years of related (bourbon) experience required
• Trade knowledge - Understanding the retail and on-premise buyer mindset
• Excellent customer service skills and focus on serving customers and attention to detail, going above and beyond what the customer expects
• Ability to provide experiences (tours/tasting) that are clear, informative, and entertaining
• Understanding and knowledge of (or strong desire to learn) the family history in the bourbon industry
• Great public speaking skills
• Ability to remain calm when dealing with unruly and argumentative patrons
• Ability to learn point of service software used by company
• Maintain a positive, friendly demeanor at all times
• Must be punctual
• Ability to complete orders quickly and accurately
• Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise
• Strong oral communication skills: ability to talk to others to convey information effectively; strong written communication skills
• Excellent time management skills: ability to be proactive and take initiative
• Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently
• Empathy- Being aware of others' reactions and understanding why they react as they do
• Teamwork – Ability to flex scope of responsibility and perform other functions as needed, regardless of job description
• Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs)

Desired Skills:

• Executive or Certified Bourbon Steward
• Completion of ServSafe Training
• Completion of Server Training in Alcohol Regulations (STAR)

• Completion of mixology, barkeeping, or other related training required

Education Required:

• High School Diploma or GED
• Certified Bourbon Steward within 30 days of hire (or as class offerings allow)
• Successful completion of SERV Safe Training within 30 days of hire
• Successful completion of Server Training in Alcohol Regulations (STAR) upon hire

Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)

• Prolonged periods of standing and walking
• Must be able to work in varied climatic conditions
• No allergies/sensitivities to spirits distilling environment
• Physically able to speak for long periods of time while walking without becoming winded
• Flexible schedule to work on weekends
• Must be able to lift at least 15 pounds

Reports to: Visitor Center Manager

Log Still Distillery is committed to provide equal employment opportunities to all applicants for employment without regard to race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran’s status, or any other status or characteristic protected by applicable law.