Business Analyst (Non-IT): III (Senior)

Senior Operations Support Analyst

Immediate opening for a Senior Operations Support Analyst to provide daily operational and systems support to Commercial Loan Services colleagues across a variety of commercial loan operations functions including loan booking collateral booking agency services research and maintenance and SBA / government lending. Ideally this Senior Analyst must have direct hands-on experience working in a front-line commercial loan operations role. The successful candidate will bring deep operational insight into a problem-solving mindset and the ability to drive improvements across systems and processes. The initial contract will be 7 months with the option to extend or convert to a full-time position.

Responsibilities of the Senior Operations Support Analyst
· Serve as a primary point of contact for front-line staff and managers to resolve process and systems issues.
· Provide day-to-day support for loan operations functions including booking maintenance and servicing.
· Troubleshoot and escalate system-related problems in AFS Vision FIS ACBS and other operations systems.
· Act as a subject matter expert SME in commercial loan operations processes and systems.
· Provide guidance and training to operations staff on best practices and system usage.
· Analyze and document business requirements and translate them into functional specifications.

· Lead and manage small to mid-sized projects from planning through execution.
· Coordinate cross-functional teams including Risk Technology and Business stakeholders.
· Plan and coordinate testing activities SIT UAT etc. across operations teams new patches and releases are deployed to operations systems.
· Develop and maintain project documentation timelines and status reports.

· Identify opportunities for process optimization and automation.
· Partner with technology teams to implement system enhancements and upgrades.
· Support change management efforts and ensure smooth adoption of new processes.

Qualifications for the Senior Operations Support analyst
Required
· Bachelor's degree with 7 years bank operations experience or High School Diploma with 10 years bank operations experience.
· 5 years hands-on experience in a team lead or analyst role supporting servicing and operations of commercial and/or business banking loans.
· 5 years as an operations analyst or business analyst in a banking environment.
· Demonstrated experience resolving operational issues and improving processes from within commercial banking operations.
· Critical thinker very organized ability to resolve problems independently work with a sense of urgency while maintaining strong attention to detail.
· Experience working in a production environment under time constraints and strict deadlines.
· Ability to interact with internal and external customers to achieve positive results while working in a fast-paced production environment.
· Proficiency in Microsoft Office Suite Excel Word PowerPoint Access Visio.
· Strong working knowledge of AFS Vision and/or FIS ACBS loan accounting systems is highly desirable.
· Experience with project management tools e.g. JIRA Confluence MS Project is a plus.Microsoft Excel, Training, Operations, Planning, Research, Microsoft Word, Project Management, About Time, Troubleshoot, Automation, Microsoft PowerPoint, Stakeholders, Best Practices, Loan Administration, Upgrades, Microsoft Office Suites, Loan Origination, Process Improvement, Resolve Issues, Change Management, Proficiency, Timeline, JIRA, Business Requirement Document, Collateral Management