IT Infrastructure Consultant

MetroSys is seeking a seasoned IT Infrastructure Consultant based in Dallas, TX to provide part-time onsite support for a customer managing a hybrid IT environment. This consultant will be the primary point of contact for technical escalations, supporting Microsoft, VMware, and Cisco systems with an emphasis on Active Directory certificate management, VxRail licensing, and Cisco ACI troubleshooting. Prior experience in customer-facing roles is essential, as the client expects professionalism, accountability, and strong communication due to a recent service disruption.

• Provide onsite support for Microsoft technologies, including Active Directory and Certificate Services.

• Assist with VMware environments – focusing on VxRail OEM licensing, vSphere, and vSAN troubleshooting and configuration.

• Address Cisco networking issues related to routing, switching, WAPs, and Cisco ACI in coordination with internal CCNP-level staff.

• Troubleshoot and resolve SMB infrastructure challenges as they arise.

• Document findings and changes made during each engagement and hand off to in-house IT teams.

• Serve as a reliable and steady technical presence to rebuild customer confidence after previous disruptions.

• 5–10+ years of hands-on experience in IT infrastructure (Microsoft, VMware, Cisco).

• Strong expertise in Active Directory, cert services, and Windows Server environments.

• Solid understanding of VMware VxRail, vSAN, and vSphere licensing and administration.

• Familiarity with Cisco ACI environments; strong route/switch/WiFi troubleshooting skills.

• Excellent communication, documentation, and customer service skills.

• Must be local to Dallas, TX and available for flexible onsite engagements.

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