Spanish Speaking Online Platform Support Agent - Full-time

Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a Spanish Speaking Online Platform Support Agent! If you are passionate about technology and customer service, this role will allow you to provide critical support and assistance to our Spanish-speaking users of our online platform.

In this position, you will be responsible for addressing customer inquiries, resolving technical issues, and helping clients make the most of their experience on our platform. Your role is essential in ensuring customer satisfaction and operational efficiency.

Your Responsibilities

• Respond to inquiries from Spanish-speaking customers via various channels, including email and chat.
• Diagnose and resolve user issues efficiently and accurately.
• Provide guidance on how to navigate the online platform and troubleshoot common problems.
• Document customer interactions in the system for tracking and analysis purposes.
• Collaborate with team members to enhance support processes and escalate complex issues.
• Stay updated on product features and best practices through ongoing training.

Requirements

• Fluency in Spanish (both spoken and written) is required; knowledge of English would be beneficial.
• Strong communication skills with a customer-centric approach.
• Previous experience in customer support, especially in online or technical environments, is a plus.
• A strong ability to troubleshoot problems and find effective solutions.
• Detail-oriented with excellent organizational skills.
• A positive attitude and a desire to help others succeed.
• A team player who is willing to learn and grow within the role.
• Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks