Customer Service Representative / Veterinary Receptionist
•Today
| Verified Pay | $14 - $18 per hour |
|---|---|
| Hours | Full-time |
| Location | North Charleston, South Carolina |
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About this job
Job Description
Job Description
APPLICANTS MUST BE 18 YEARS OR OLDER TO APPLY
Job Type: Full-time
Pay: Will be based on how many years of experience the applicant has had as a veterinary receptionist / veterinary customer service representative.
Job Summary
We are seeking a Customer Service Representative / Veterinary Receptionist to join our team at Charleston Animal Hospital.
In this role, you will communicate with customers to identify their needs, process requests, de-escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
In this role, you will communicate with customers to identify their needs, process requests, de-escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
APPLICANTS MUST BE 18 YEARS OR OLDER TO APPLY
Job Type: Full-time
Pay: Will be based on how many years of experience the applicant has had as a veterinary receptionist / veterinary customer service representative.
Expected hours: 35 – 40 per week
Schedule:
- Monday to Friday 7:30 am to 6:00 pm, employees get1 full day off in the work week.
- 10.5 hour shift with a 1 hour lunch break
- Holidays / Weekends as needed
Please attach references to your resume.
Benefits/Perks: Full time only, starts after 90 days
- 401(k)
- Employee credit
- On-the-job training
- Paid time off
- Uniform allowance
- Health Insurance
- Staff Credit
Responsibilities
- Opening and Closing out daily
- Maintaining a clean lobby and reception area
- Ability to use a computer adequately
- Receive a high volume of inbound calls
- Responding to emails
- Checking in and out multiple clients
- Handling of electronic medical records
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Making appointment reservations
- Preparing medications and printing drug labels
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Accurate documentation and communication of all client interactions
- Attend trainings to maintain up-to-date skills and knowledge
- General knowledge of veterinary medication and treatments
- Able to lift 60 lbs
- Ability to perform their duties while maintaining their composure during emotional/stressful situations.
- Patience, compassion, and a POSITIVE attitude are expected.
Qualifications
- High school diploma/GED
- Applicants must have at least 6 months to 1 year prior experience in a veterinary hospital.
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Bilingual is a plus.
- Previous experience with Avimark veterinary software is a plus.
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