Field Service Engineer

COMPANY OVERVIEW

As a leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

PDE

ROLE PURPOSE

As a Field Technician, you are the face of C.C.&D. Systems. You will be responsible for the direct management of all aspects of total customer service and care with our clients. You will work independently to troubleshoot and repair a variety of high-speed cash-handling equipment; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of C.C.&D. Systems.

While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You enjoy interacting with people and providing good customer service.
• You consider yourself mechanically inclined and a fast learner.
• You have great communication skills and can effectively convey information.
• You are conscientious. You take the time to ensure that your work is done right.
• You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
• You are driven and motivated to make a meaningful impact in your role.

MAIN RESPONSIBILITIES

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Document system problems and preventative maintenance in customer site log
• Gather and record machine information to monitor performance
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Make recommendations for improving the service, reliability, and performance of our equipment
• Escalate difficult technical problems by seeking timely advice or assistance from technical support
• Establish preventative maintenance schedules and implement according to company specifications
• Any other job responsibilities as assigned within scope of position

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

* High school greater

Qualifications:

• Excellent customer service and communication skill
• Working knowledge of personal computers
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
• Understanding of AC/DC power distribution and digital/analog circuitry
• Trained in the maintenance and repair of electro-mechanical machines
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• .Any aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License

Any of the above is helpful we are willing to train someone that's has some of the above skills or knowledge and wants to learn, can be right out of school with self-taught experience.

REQUIRED SKILLS AND COMPETENCIES

• Machine Repair
• Basic computer skills
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision