Icelandic Speaking Technical Support Advisor

Patrique Mercier Recruitment Nordic is pleased to announce an exciting opportunity for an Icelandic Speaking Technical Support Advisor. In this role, you will provide exceptional technical support to our Icelandic-speaking customers, assisting them with inquiries and resolving issues relating to our products and services. Your ability to communicate effectively and your technical knowledge will be crucial in enhancing the customer experience. If you are enthusiastic about technology and enjoy helping others, we invite you to join our dedicated team!

Responsibilities

• Provide high-quality technical support to Icelandic-speaking customers through phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues promptly and efficiently.
• Assist customers in understanding product features and how to utilize them effectively.
• Document all customer interactions and solutions accurately in our support database.
• Collaborate with colleagues to improve service delivery and customer satisfaction.
• Stay updated on the latest product developments and technology trends to provide informed support.

Requirements

• Fluency in Icelandic (both spoken and written) is essential, along with a good command of English.
• Experience in technical support or customer service is preferred.
• Strong analytical skills and problem-solving abilities.
• Excellent communication skills aimed at ensuring high levels of customer satisfaction.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with CRM systems or customer support tools is beneficial.
• A genuine passion for technology and a commitment to helping customers is essential.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )