Swedish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is excited to offer a position for a Swedish Speaking E-commerce Support Specialist. This role is tailored for a dedicated individual who is fluent in Swedish and passionate about providing exceptional customer service in the vibrant e-commerce sector. You will be a crucial point of contact for our Swedish-speaking customers, addressing their inquiries, resolving issues, and enhancing their shopping experiences. If you are eager to make a difference in the lives of customers and have a strong interest in e-commerce, we invite you to apply!

Responsibilities

• Provide outstanding customer support to Swedish-speaking clients via email, phone, and chat, focusing on e-commerce inquiries.
• Assist customers with order tracking, product inquiries, and payment-related issues.
• Effectively manage customer complaints and ensure timely resolutions.
• Educate customers about product offerings, promotions, and the overall shopping experience.
• Document customer interactions and feedback accurately to aid in quality improvement.
• Collaborate with various teams to resolve complex customer concerns efficiently.

Requirements

• Fluency in Swedish (both spoken and written) is essential; knowledge of English is a plus.
• Prior experience in e-commerce or customer service roles is highly desirable.
• Excellent communication and interpersonal skills.
• Understanding of e-commerce platforms and customer service operations is advantageous.
• Strong analytical and problem-solving capabilities.
• A proactive attitude with the ability to adapt in a fast-paced environment.
• Familiarity with customer support software or CRM systems is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training