Customer Service Team Member Level 1

ESSENTIAL JOB FUNCTIONS:

• All customer contact with regards to order placement, price and delivery quotations, shipping schedules and general product information.
• Following up with customers.
• Looking in application guides in computer for part numbers.
• Monitor expedite orders and follow up on shipments.
• Main customer interface.
• Anything else deemed necessary.

1. Customer Service Level 1: Responsible for resolving all customer needs via phone, chat and/or email including order placement, pricing, returns, order expediting, order tracking, delivery quotes, shipping schedules and general product information. Responsible for managing website correspondence messages. Must be able to investigate and resolve problems regarding mis-shipments or shortages and initiate the returns process. Must be trained in data entry. Must be able to fill in for other Customer Service Representatives and Order Entry. Must be able to assist throughout the East Coast Call Center.

AUTHORITY:

All personnel are responsible for quality and therefore have the authority to stop production, if necessary, to correct quality problems.

SKILLS REQUIRED:

• Proficient in Microsoft Word & Excel.
• Must have excellent communication skills, both written and oral.
• Must have excellent attention to detail.
• Must have good organizational skills.
• Problem-solving skills.

PREVIOUS WORK EXPERIENCE:

1 to 3 months related work experience and/or on the job training.

PHYSICAL REQUIREMENTS:

• Must have 20/20 vision or correction to 20/20.
• Ability to stand, walk or sit for entire shift.
• Ability to lift up to 20 pounds unassisted and up to 50 pounds with assistance.
• Must be able to bend, reach, twist, stoop and squat.
• Must be able to perceive colors and shades.

EDUCATIONAL REQUIREMENTS:

High school diploma or GED.